The building you own. The business you run. A commercial insurance broker on your side.
Insurance is a promise. We make sure it's not broken. Tell us what you own and what you do. We compare insurers and explain the cover, so you can decide what fits.
A good broker is the one that helps you when things get tough. And that is exactly my experience with Consolidated Insurance Brokers! Not only do they always help me find the best insurance deal... when I need to claim or ask questions or deal with tricky insurance stuff - that's when they are worth their weight in gold! Thankyou team CIB - you make my life easier! Love your work :)
We had excellent service in obtaining insurance on a newly purchased commercial property. Clayton Rowlings explained everything so clearly and very patient with many questions regarding different options. Highly recommended! Thanks Clayton.
Tracey helped me sort out professional indemnity and public liability insurance for my new business - she was super helpful throughout the process helping me navigate for the first time.
Deja Coffey is our current Insurance broker for our company. Deja has Absolutely outstanding customer service and I highly recommend going with her for all your insurance needs.
Terrific experience with Gina. I had a difficult policy which other brokers couldn't find a solution for. Gina had an option for me within a few hours. I would highly recommend.
Thank you so much Cyndie for your help/advice/service. You made the whole process so easy. Thank you again.
Jason Armstrong
Alison was a life-saver for us, staying after hours to make sure that we could get the building insurance coverage we urgently needed for a property purchase.
Debbie was always happy to help with my questions and very prompt with her service.
Hi I can highly recommend Aimee Spencer for all your insurance needs she has done a fantastic effort on keeping my insurance policy once again Many Thanks for all your work
Saskia Van Oostveen was efficient, professional, accurate, helpful and friendly throughout the entire process. Highly recommend!
A great experience with Tori, attaining some tricky commercial insurance, she was very professional in catering to your needs, whilst also having a quick turn around.
Jade was wonderful, finding me insurance coverage for a commercial property. Greatly appreciated her excellent service.
I contacted Tracey E from Consolidated Insurance Brokers for some commercial property quotes. Tracey was super helpful helpful, friendly and provided great advice. Highly recommend for all your insurance needs!
Thanks for your assistance Dylan with car insurance inquiry you have been really helpful and professional.
Shona was always available and answered all my queriers.
A1 service and happy to recommend.
I contacted Renay after she was recommended by a family friend, for home and contents insurance. She was prompt and helpful and had me all sorted in a couple of days. Highly recommend!
I needed fast transit insurance this week and Daniel Roussounis was outstanding in his immediate response and getting this organized for me. Can't recommend Daniel and Consolidated Insurance Brokers highly enough!
Second year organising insurance with Jim K., did not have any issues and a smooth transition. I recommend
May Lewong at the Emerald office was amazing. Easy to deal with and was quick and efficient.
Reena was absolutely fantastic during the entire process helping me set you our new home and contents insurance. Would definitely recommend to anyone.
Natasha as always, gives us professional, exceptional service and would recommend her to any business :-)
Insurance Business Australia Awards 2026 and Top Brokerages 2023
Deal with an insurer directly and it doesn't have to act in your best interests. Acting in yours is our whole job, and in about a minute your broker can explain what that means.
Why a broker exists
You don't trust insurance. You're not wrong.
Illustration: a simplified example policy, not a real document.
Direct from your insurerNot broker-checked
CLAIM DAY
Commercial Property PolicyOff-the-shelf policy from the insurer
You hope you're covered.However…
Sum insuredNot verified
Key exclusionsNot explained
Claim conditionsNot tested
Recovery timelineAssumed
The policy is real. Your recovery is still an assumption...If a fire destroys your business tonight, the claim may be the first time anyone tests whether the building, and the business inside it, can come back.
You paid for cover.By the time you discover a gap, the income has stopped, the bills haven't, and reopening may no longer be your choice.
Imagine any other business worked like this. You walk in, describe exactly what you need and pay in full. Only at the worst moment of your life do you find out whether you got it. A shop run that way would be torn apart in the local Facebook group within a week. In insurance, it's Tuesday.
When you buy without personal advice, you are buying a product and may need to identify and test the gaps yourself. That is why advice matters before you buy. Insurance is uncertain and we are here to help make it more certain.
Our job as commercial insurance brokers in Brisbane and Bundaberg is to investigate, advise and document what we checked.
Why use a broker
Buy direct, and the gaps are yours to catch. Come to us, and they're ours.
Illustration: a simplified example of what we check, not a real policy document.
CIB review layerWhat a broker checks
Sum insuredReviewed
Key exclusionsExplained
Claim conditionsExplained
Recovery timelineDiscussed
Investigated · advised · documented
With CIBThe checking becomes our job.
We investigate, advise and document what we checked, so finding the gaps is no longer left to you.
Go direct to an insurer and you are buying a product off a shelf. You tell the insurer what you want and it takes your money. Miss an exclusion, and you may discover the gap only when you claim.
A broker works the other way around. We start by understanding your situation, then advise you on the cover. We investigate the policy and explain the gaps we find. That checking becomes our job.
Sometimes the honest answer is: stay where you are.
If your existing cover is a good fit, we'll tell you. A review should help you decide whether a change is worthwhile.
We check what matters at claim time: whether your building sum insured allows for rebuilding, what the policy covers and where gaps remain. We explain the differences and your options. If you have no policy yet, we start by understanding your situation and explaining the next steps.
We start by finding out what you can't afford to lose.
Most people have a story: a fire, a flood, a claim that got knocked back, something that happened to a mate or someone in the family. That story is the whole point. Once we understand what you need your insurance to do when things go wrong, we can give you real advice and find a policy that does that. Not the cheapest or the flashiest, but the one that protects the thing you cannot afford to lose.
What happens when you ring us?
Ring or send an enquiry. A broker will talk with you to understand what you need and explain the next steps.
William Paull usually assigns enquiries, aiming to match you with a broker experienced in your type of insurance. You normally stay with that broker, who gets to know your business.
If you need to claim, a specialist claims manager handles it while your broker stays involved. Read about CIB or see how a broker helps you.
Consolidated Insurance Brokers, CIB to our clients, is a Queensland commercial insurance brokerage with offices in New Farm (Brisbane) and Bundaberg.
Excellence Awardee - Large Brokerage of the Year, Insurance Business Australia Awards 2026: one of the top three large brokerages of the year. The assessment came from outside this business, so you are not relying on our own account of how we work.
Named in Insurance Business Australia's Top Brokerages list in 2022 and 2023.
We disclose our commission and broker fee in dollars on every invoice, and have since we opened in 2010.
Members of NIBA, CQIB and Steadfast.
Run by its two directors, William Paull and Jeff Forbes. Meet the team in New Farm and Bundaberg.
Get certainty, not just a policy.
Tell us about your business. We'll explain your options and the important differences in cover, so you can choose.
Ring 07 3292 1100 and see how we compare insurance for you, whether you are starting out or renewing.
If we look after your insurance, tell us what happened and we will take it from there. You do not need to know whether it is covered, or which part of your policy applies. Have photos, the date and any police report number handy if you can, and we deal with the insurer on your behalf from the moment you lodge.
Call our claims team on 07 3292 1100. Our claims manager is available from 9am to 5pm Monday to Friday. An account manager takes calls from 8am to 6pm Monday to Friday. Our after-hours service takes claim calls at other times.
