The building you own. The business you run. A commercial insurance broker on your side.
Insurance is a promise. We make sure it's not broken. Tell us what you own and what you do. We check your policy against it and show you any gap before a claim finds it.
We had excellent service in obtaining insurance on a newly purchased commercial property. Clayton Rowlings explained everything so clearly and very patient with many questions regarding different options. Highly recommended! Thanks Clayton.
Tracey helped me sort out professional indemnity and public liability insurance for my new business - she was super helpful throughout the process helping me navigate for the first time.
Deja Coffey is our current Insurance broker for our company. Deja has Absolutely outstanding customer service and I highly recommend going with her for all your insurance needs.
Terrific experience with Gina. I had a difficult policy which other brokers couldn't find a solution for. Gina had an option for me within a few hours. I would highly recommend.
Thank you so much Cyndie for your help/advice/service. You made the whole process so easy. Thank you again.
Jason Armstrong
Alison was a life-saver for us, staying after hours to make sure that we could get the building insurance coverage we urgently needed for a property purchase.
Debbie was always happy to help with my questions and very prompt with her service.
Hi I can highly recommend Aimee Spencer for all your insurance needs she has done a fantastic effort on keeping my insurance policy once again Many Thanks for all your work
Saskia Van Oostveen was efficient, professional, accurate, helpful and friendly throughout the entire process. Highly recommend!
A great experience with Tori, attaining some tricky commercial insurance, she was very professional in catering to your needs, whilst also having a quick turn around.
Jade was wonderful, finding me insurance coverage for a commercial property. Greatly appreciated her excellent service.
I contacted Tracey E from Consolidated Insurance Brokers for some commercial property quotes. Tracey was super helpful helpful, friendly and provided great advice. Highly recommend for all your insurance needs!
Thanks for your assistance Dylan with car insurance inquiry you have been really helpful and professional.
Shona was always available and answered all my queriers.
A1 service and happy to recommend.
I contacted Renay after she was recommended by a family friend, for home and contents insurance. She was prompt and helpful and had me all sorted in a couple of days. Highly recommend!
I needed fast transit insurance this week and Daniel Roussounis was outstanding in his immediate response and getting this organized for me. Can't recommend Daniel and Consolidated Insurance Brokers highly enough!
Second year organising insurance with Jim K., did not have any issues and a smooth transition. I recommend
May Lewong at the Emerald office was amazing. Easy to deal with and was quick and efficient.
Reena was absolutely fantastic during the entire process helping me set you our new home and contents insurance. Would definitely recommend to anyone.
Natasha as always, gives us professional, exceptional service and would recommend her to any business :-)
Insurance Business Australia Awards 2026 and Top Brokerages 2023
Call an insurer directly and they don't have to act in your best interests. Acting in yours is our entire job. Here's the team on what that means, in about a minute.
Why a broker exists
You don't trust insurance. You're not wrong.
Illustration: a simplified example policy, not a real document.
Direct from your insurerNot broker-checked
CLAIM DAY
Commercial Property PolicyOff-the-shelf policy from the insurer
You hope you're covered.However…
Sum insuredNot verified
Key exclusionsNot explained
Claim conditionsNot tested
Recovery timelineAssumed
The policy is real. Your recovery is still an assumption...If a fire destroys your business tonight, the claim may be the first time anyone tests whether the building, and the business inside it, can come back.
You paid for cover.By the time you discover a gap, the income has stopped, the bills haven't, and reopening may no longer be your choice.
Imagine any other business worked like this. You walk in, describe exactly what you need, pay in full, and only find out at the worst moment of your life whether you actually got it. Any shop that operated that way would be torn apart in the local Facebook group within a week. In insurance, it's Tuesday.
When you buy without personal advice, you are buying a product and may need to identify and test the gaps yourself. That's the uneasy feeling you've had about insurance your whole life, and it's the entire reason brokers exist.
Our job as commercial insurance brokers in Brisbane and Bundaberg is to investigate, advise and document what we checked.
Buy direct, and the gaps are yours to catch. Come to us, and they're ours.
Illustration: a simplified example of what we check, not a real policy document.
CIB review layerWhat a broker checks
Sum insuredVerified
Key exclusionsExplained
Claim conditionsTested
Recovery timelineDiscussed
Investigated · advised · documented
With CIBThe checking becomes our job.
We investigate, advise and document what we checked, so finding the gaps is no longer left to you.
Go direct to an insurer and you are buying a product off a shelf. You tell them what you want, they take your money, and if you did not read every exclusion, you find out at claim time, when it is too late to do anything about it. A broker works the other way around. You are not buying a product first. You are getting a professional whose job is to understand your situation and find cover that is built for it and that actually pays. The responsibility shifts off you and onto us. That is the entire reason to use one.
Sometimes the honest answer is: stay where you are.
Here is something no comparison site will tell you. When we review a business's insurance, a lot of the time the cover they already have is roughly right, and we say so. We are not here to churn you onto something new to bank a commission. We are here to check the things that actually hurt at claim time: whether your sum insured would really rebuild your building, whether your policy wording pays what you think it pays, and whether there is a gap with your name on it. If you're in the right place, you'll know. If you're not, you'll know exactly why, and what to do about it.
We start by finding out what you're actually afraid of losing.
Most people have a story. A fire, a flood, a claim that got knocked back, something that happened to a mate or someone in the family. That story is the whole point. Once we understand what you genuinely need your insurance to do when things go wrong, we can give you real advice and find a policy that does exactly that. Not the cheapest. Not the flashiest. The one that actually protects the thing you cannot afford to lose.
We commission a desktop building replacement valuation at no cost to you, so your sum insured is a valuer's figure, not a guess that drifted out of date.
Consolidated Insurance Brokers, CIB to our clients, is a Queensland commercial insurance brokerage with offices in New Farm (Brisbane) and Bundaberg.
Excellence Awardee - Large Brokerage of the Year, Insurance Business Australia Awards 2026: one of the top three large brokerages of the year. That assessment came from outside this business, so you are not relying on our own account of how we work.
Named in Insurance Business Australia's Top Brokerages list in 2022 and 2023. Two separate years, so what you are looking at is not a single good year.
We disclose our commission, in dollars, on every invoice, and have since we opened in 2010. You know exactly what we are paid, rather than wondering.
Members of NIBA, CQIB and Steadfast. The standards those memberships carry are set outside this business, so they are not ours to relax when it suits us.
Get certainty, not just a policy.
One conversation and you will understand your cover better than you ever have. No jargon, no sales pitch. Just a broker who will tell you straight what you are covered for, what you are not, and what to do about it.
Call now, most enquiries are settled in one conversation.
Tell us what happened and we will take it from there. You do not need to know whether it is covered, or which part of your policy applies. Have photos, the date and any police report number handy if you can, and we deal with the insurer on your behalf from the moment you lodge.
Call our claims team on 07 3292 1100. Our claims manager is on 9am to 5pm Monday to Friday, an account manager takes your call 8am to 6pm, and our after-hours service takes claim calls at any other time.
