Claims Management

When things go wrong?

we fight the battle for you.

Your broker will be worth their weight in gold when the unfortunate happens.

Why? Because we take care of claims management and fight for your needs to ensure the best possible outcome.

No one ever wants to need to make insurance claims, but it happens every day, and it’s the reason that we all pay for insurance.

insurance claims management representative on phone

Save time, save stress

When you need to make insurance claims, you have more to worry about than dealing with insurers and following up to get your claim paid. 

Whether it be salvaging your belongings or making alternative travel arrangements, claims management helps you focus on correcting course.

better outcomes

Claims managers understand of how the claims process works, and how each insurer operates.

They’ve got the expertise and resources needed to keep insurers accountable to their promise to protect and restore what matters to you. Meet our team.

What our clients have to say

109 James Street, New Farm

5.0 246 reviews

  • Avatar Mr J ★★★★★ a week ago
    Dealing with Natasha made sorting out my insurance as painless as it could have ever possibly have been.Natasha gave me multiple options and choices, also adding her opinion of pitfalls to be mindful of.Being our first commercial … More property purchase, I was extremely lucky to be talking with Natasha, who has an outstanding and wide knowledge of commercial properties and associated insurance.To my amazement, Natasha also offered all these options in under an hour, which I found stunning!The lost art of PR and courtesy is alive and well here.Thank you SO much for being you !Jay, Adelaide SA
  • Avatar Kymberlei Goodacre ★★★★★ a week ago
    I found Tracey communicative, efficient and friendly. The quotes received were competitive and the material provided easy to read and understand. My email queries were answered responsively with the information I sought. … More For a busy professionals looking for insurance - these are the brokers I recommend.
  • Avatar Melissa Park ★★★★★ 3 weeks ago
    Karen has been handling our business insurance for past few years and has always been a pleasure to deal with. She is professional and always manages my queries and requests in a timely manner. I would definitely recommend … More her and CIB.
  • Avatar naran patel ★★★★★ 4 weeks ago
    Great customer service from Natasha Nielsen 5/5. She explained the ins and outs for my landlord insurance that allowed me to go for the most prudent package. I wished I heard about this firm earlier.Any future insurance deals/renewals … More I will giving them a call first!
  • Avatar Susan Vlack ★★★★★ 4 weeks ago
    Standard insurance packages did not cover my business needs, leaving me vulnerable. Debbie quickly sorted it out and provided good options. Highly recommended. Big Thankyou, Debbie!

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the support you need

In 2020 alone, insurers paid out $15.33 billion in claims. It’s easy to see why insurers investigate for breaches of your contract to reduce or deny claims.

Your broker will let you know exactly the documents and information they need. They’ll handle your claim, give you updates, and follow up with the insurer on your behalf.

With dedicated claims management, your claim outcome will be the best possible in the fastest time possible.


the broker difference

Claims management is one of the key benefits of working with a broker instead of buying directly from an insurance company.

Brokers keep pressure on the insurers, assessors and repairers to ensure you can get back on your feet as quickly as possible.

On top of having an experienced advocate, you also get better coverage with Steadfast broker-negotiated policies over policies bought direct. There are many benefits of using a Steadfast broker for your insurance.

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steadfast claims advocate

Get in touch

Talk today with our team to find the right kind of insurance that will suit your needs.

Or Call our friendly team today on:

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