Claims Management
When things go wrong?
we fight the battle for you.
Your broker will be worth their weight in gold when the unfortunate happens.
Why? Because we take care of claims management and fight for your needs to ensure the best possible outcome.
No one ever wants to need to make insurance claims, but it happens every day, and it’s the reason that we all pay for insurance.
Save time, save stress
When you need to make insurance claims, you have more to worry about than dealing with insurers and following up to get your claim paid.
Whether it be salvaging your belongings or making alternative travel arrangements, claims management helps you focus on correcting course.
better outcomes
Claims managers understand of how the claims process works, and how each insurer operates.
They’ve got the expertise and resources needed to keep insurers accountable to their promise to protect and restore what matters to you. Meet our team.
What our clients have to say
109 James St, New Farm
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I just had found CIB from google search and Nikky Brown from CIB was connected as our consultant to get a new insurance policies for business purposes.She was absolutely experts and intelligent to recommend all type of business … More insurances to protect her customer to run the business. Highly recommend to anyone who are looking to get professional advice for your properties.
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Tracey was fantastic to work with. She was knowledgeable, responsive, friendly, and always happy to answer my many questions throughout the process. As a startup founder looking for insurance for an online platform, I appreciated … More how clearly she explained everything and made what could have been a complicated process feel straightforward.I received other quotes that took longer to arrange and involved multiple insurers, making them difficult to compare. Tracey was able to provide a comprehensive and competitive solution bundled through a single provider at a competitive price, which made the decision easy.I would highly recommend Tracey and Consolidated Insurance Brokers to anyone looking for professional and personalised service.
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I went with CIB insurance because the customer service was top-notch. Debbie was super helpful from start to finish and no question was too hard for Debbie. She even mentioned that she had been working in the business for … More 15 years which you can tell from her advice.Debbie provided alot of advice on what would be best for my business.I feel comfortable with the policy Debbie provided as she went into detail to get coverage for everything.Highly recommend CIB and Debbie.
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I was referred to Alison through a personal recommendation after we had been struggling to find direct insurance for our business refrigerated van within a very tight timeframe. From the beginning, Alison provided outstanding … More service and made the whole process feel easy and stress-free.She was always contactable, professional, and incredibly helpful throughout every step. We had urgent deadlines and even needed last minute changes very late in the day, and Alison still went above and beyond to make sure everything was completed on time.Her communication, responsiveness, and genuine care for her clients really stood out. We are very grateful for all her support and would highly recommend Alison to anyone needing insurance assistance.
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Tracey was fantastic to deal with - professional, friendly and made the whole insurance process simple and stress free. Great communication, quick responses and took the time to explain everything clearly. Highly recommend … More for anyone needing reliable insurance advice and support.
the support you need
In 2020 alone, insurers paid out $15.33 billion in claims. It’s easy to see why insurers investigate for breaches of your contract to reduce or deny claims.
Your broker will let you know exactly the documents and information they need. They’ll handle your claim, give you updates, and follow up with the insurer on your behalf.
With dedicated claims management, your claim outcome will be the best possible in the fastest time possible.
the broker difference
Claims management is one of the key benefits of working with a broker instead of buying directly from an insurance company.
Brokers keep pressure on the insurers, assessors and repairers to ensure you can get back on your feet as quickly as possible.
On top of having an experienced advocate, you also get better coverage with Steadfast broker-negotiated policies over policies bought direct. There are many benefits of using a Steadfast broker for your insurance.
steadfast claims advocate
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The resource of choice for the country’s most forward-thinking insurance professionals.