Claims Management

When things go wrong?

we fight the battle for you.

Your broker will be worth their weight in gold when the unfortunate happens.

Why? Because we take care of claims management and fight for your needs to ensure the best possible outcome.

No one ever wants to need to make insurance claims, but it happens every day, and it’s the reason that we all pay for insurance.

insurance claims management representative on phone

Save time, save stress

When you need to make insurance claims, you have more to worry about than dealing with insurers and following up to get your claim paid. 

Whether it be salvaging your belongings or making alternative travel arrangements, claims management helps you focus on correcting course.

better outcomes

Claims managers understand of how the claims process works, and how each insurer operates.

They’ve got the expertise and resources needed to keep insurers accountable to their promise to protect and restore what matters to you. Meet our team.

What our clients have to say

109 James Street, New Farm

5.0 475 reviews

  • Avatar Jen Gower ★★★★★ in the last week
    Jim was able to negotiate a much lower premium than my previous insurer (with better cover). His advice and communication was clear and straightforward. Highly recommend his service.
  • Avatar Roelie Schrijnders ★★★★★ a week ago
    We have dealt with Tracey on several occasions, and each and every time she has been such a pleasure to deal with. Always helpful, positive and everything provided in a timely manner. She follows up where needed and usefull … More without ever being pushy.
  • Avatar Parthesh Patel ★★★★★ 4 weeks ago
    I have been dealing with Debbie Blanco in Consolidated Insurance Brokers. She has always been very helpful with any query or questions. I would highly recommend her for excellent customer service, product & service knowledge, … More prompt in responding, great in communication, and always comes up with competitive insurance deals / prices.
  • Avatar Carmel Drake ★★★★★ a month ago
    Our business insurance has been handled by Consolidated Insurance Brokers for many years now. This year Aimee Spencer made our yearly renewal very easy with her guidance in our understanding of exactly what was covered and … More included with each Company's different Quotes. Appreciated .... thank you!
  • Avatar Tina B ★★★★★ a month ago
    We've been using Consolidated Insurance Brokers for quite a few years now. I would certainly recommend them to everyone. Whenever I have a question, nothing is too much trouble. From my original working with Sheryll, … More to more recently with William and now our recent working with Karen with a claim that we needed to make. She was there every step of the way for us, answered all my questions and provided guidance for us. And she coordinated with our insurance company. As I said, we would not hesitate to recommend, very professional all the way. (Montezuma's Ipswich)

pexels fauxels 3184465 | Commercial Property & Building Insurance Broker

the support you need

In 2020 alone, insurers paid out $15.33 billion in claims. It’s easy to see why insurers investigate for breaches of your contract to reduce or deny claims.

Your broker will let you know exactly the documents and information they need. They’ll handle your claim, give you updates, and follow up with the insurer on your behalf.

With dedicated claims management, your claim outcome will be the best possible in the fastest time possible.


the broker difference

Claims management is one of the key benefits of working with a broker instead of buying directly from an insurance company.

Brokers keep pressure on the insurers, assessors and repairers to ensure you can get back on your feet as quickly as possible.

On top of having an experienced advocate, you also get better coverage with Steadfast broker-negotiated policies over policies bought direct. There are many benefits of using a Steadfast broker for your insurance.

pexels yan krukov 7793187 | Commercial Property & Building Insurance Broker

steadfast claims advocate

Get in touch

Get a Reply within 60 minutes.

Talk today with our team to find the right kind of insurance that will suit your needs.

Or Call our friendly team today on: