Claims Management
When things go wrong?
we fight the battle for you.
Your broker will be worth their weight in gold when the unfortunate happens.
Why? Because we take care of claims management and fight for your needs to ensure the best possible outcome.
No one ever wants to need to make insurance claims, but it happens every day, and it’s the reason that we all pay for insurance.

Save time, save stress
When you need to make insurance claims, you have more to worry about than dealing with insurers and following up to get your claim paid.
Whether it be salvaging your belongings or making alternative travel arrangements, claims management helps you focus on correcting course.
better outcomes
Claims managers understand of how the claims process works, and how each insurer operates.
They’ve got the expertise and resources needed to keep insurers accountable to their promise to protect and restore what matters to you. Meet our team.
What our clients have to say
109 James Street, New Farm
5.0 697 reviews
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Paul Parker ★★★★★ in the last week
I had a seamless, professional and enjoyable experience with Tracey at Consolidated Insurance Brokers who took the time to listen and understand my business needs. Tracey then provided multiple quotes that saved me over $500 … More from my annual premium with better cover. Cannot recommend highly enough. Thank you. -
Loc Duong ★★★★★ a week ago
Tracey Friedland was fantastic to work with—knowledgeable, professional, and incredibly helpful. She made the insurance process smooth and stress-free, ensuring we got the best coverage for our needs. Highly recommend Consolidated … More Insurance Brokers and Tracey for top-notch service! -
Andrew ★★★★★ a week ago
I had a call from Tracey to sort out my insurance for a small manufacturing business and I could not be happier with the result. She was knowledgeable and provided guidance where needed.Her personable attitude and helpfulness … More was a major contributor to my decision. Could not recommend CIB or Tracey more. -
Kate Hitchings ★★★★★ a week ago
Debbie Blanco has been amazing! Setting our private and business insurance up quickly and with great packages. Debbie made it really easy and we'd certainly recommend her to anyone wanting a full insurance service that … More they can trust. -
James McLeod ★★★★★ a week ago
If we could give more than 5 stars for the service we received from Aimee we would. Aimee went above and beyond to assist us, even with some complex issues on a dead line. She worked extremely hard to accommodate us with … More friendly service and frequent updates and communication. Thank you Aimee and team, we will be recommending your services, James and Amber McLeod.

the support you need
In 2020 alone, insurers paid out $15.33 billion in claims. It’s easy to see why insurers investigate for breaches of your contract to reduce or deny claims.
Your broker will let you know exactly the documents and information they need. They’ll handle your claim, give you updates, and follow up with the insurer on your behalf.
With dedicated claims management, your claim outcome will be the best possible in the fastest time possible.
the broker difference
Claims management is one of the key benefits of working with a broker instead of buying directly from an insurance company.
Brokers keep pressure on the insurers, assessors and repairers to ensure you can get back on your feet as quickly as possible.
On top of having an experienced advocate, you also get better coverage with Steadfast broker-negotiated policies over policies bought direct. There are many benefits of using a Steadfast broker for your insurance.

steadfast claims advocate
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