Claims Management

When things go wrong?

we fight the battle for you.

Your broker will be worth their weight in gold when the unfortunate happens.

Why? Because we take care of claims management and fight for your needs to ensure the best possible outcome.

No one ever wants to need to make insurance claims, but it happens every day, and it’s the reason that we all pay for insurance.

insurance claims management representative on phone

Save time, save stress

When you need to make insurance claims, you have more to worry about than dealing with insurers and following up to get your claim paid. 

Whether it be salvaging your belongings or making alternative travel arrangements, claims management helps you focus on correcting course.

better outcomes

Claims managers understand of how the claims process works, and how each insurer operates.

They’ve got the expertise and resources needed to keep insurers accountable to their promise to protect and restore what matters to you. Meet our team.

What our clients have to say

109 James Street, New Farm

5.0 535 reviews

  • Avatar Santa Scivetti ★★★★★ in the last week
    Tracey Eaton has been a delight to deal with, even if we are located in a different state. Highly recommend her and will use her in the future without any hesitations. Thank you Tracey you have been terrific
  • Avatar Garry Parkinson ★★★★★ 2 weeks ago
    Highly recommend Debbie and James from Consolidated Insurance Brokers. Our insurance had tripled according to our previous broker but Debbie and James search tirelessly to find us the best quote to insure our property and … More saved us a lot of stress and money, we cannot thank them enough.
  • Avatar Amanda Milnes ★★★★★ 4 weeks ago
    We have been using Consolidated Insurance Brokers for 3 yrs now for our business. Aimee from Consolidated has been amazing to deal with. Explained everything in detail regarding our new insurance policies and what had changed … More since previous year and did her best to source the right outcome for us. Would highly recommend Aimee for all your business insurance needs.
  • Avatar Jo Radovic ★★★★★ a month ago
    Lyn was kind, caring and professional from the minute we started talking. I needed a broker because of extenuating circumstance and she was able to find the right insurer who also understood. I’m now rusted on. I highly … More recommend Lyn Schumann 🙂
  • Avatar Sean Stewart ★★★★★ 2 months ago
    Clayton Rowlings from Consolidated was a pleasure to work with and got me the best car insurance deal in the market by far. His high level of service was impressive and he stayed in touch with me in assistance for nearly … More 1 year while I was deciding what to buy. He was very attentive and super helpful at each step of the way, which made navigating this insurance process easy to understand and finalise. Thanks again, Clayton - highly recommend!

the support you need

In 2020 alone, insurers paid out $15.33 billion in claims. It’s easy to see why insurers investigate for breaches of your contract to reduce or deny claims.

Your broker will let you know exactly the documents and information they need. They’ll handle your claim, give you updates, and follow up with the insurer on your behalf.

With dedicated claims management, your claim outcome will be the best possible in the fastest time possible.


the broker difference

Claims management is one of the key benefits of working with a broker instead of buying directly from an insurance company.

Brokers keep pressure on the insurers, assessors and repairers to ensure you can get back on your feet as quickly as possible.

On top of having an experienced advocate, you also get better coverage with Steadfast broker-negotiated policies over policies bought direct. There are many benefits of using a Steadfast broker for your insurance.

steadfast claims advocate

Get in touch

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