Claims Management

When things go wrong?

we fight the battle for you.

Your broker will be worth their weight in gold when the unfortunate happens.

Why? Because we take care of claims management and fight for your needs to ensure the best possible outcome.

No one ever wants to need to make insurance claims, but it happens every day, and it’s the reason that we all pay for insurance.

insurance claims management representative on phone

Save time, save stress

When you need to make insurance claims, you have more to worry about than dealing with insurers and following up to get your claim paid. 

Whether it be salvaging your belongings or making alternative travel arrangements, claims management helps you focus on correcting course.

better outcomes

Claims managers understand of how the claims process works, and how each insurer operates.

They’ve got the expertise and resources needed to keep insurers accountable to their promise to protect and restore what matters to you. Meet our team.

What our clients have to say

109 James Street, New Farm

5.0 572 reviews

  • Avatar Jesse Gamble ★★★★★ a week ago
    If anyone is looking for a knowledgeable, easy to talk to and very responsive insurance broker, Aimee Spencer is your gem! Aimee has made our whole journey with the insurance side of things so straight forward and has gone … More above and beyond to take the stress out of things, and as a small business this is beyond helpful! We won’t go anywhere else! Highly recommend!
  • Avatar LOADS OF LAUNDRY Mail ★★★★★ 2 weeks ago
    Alison went above and beyond to get us the best possible policy for our business. I had many conversations with Alison and her professionalism, interest in our business and willing to go that extra yard has given me confidence … More in knowing we chose the right company to manage our insurance needs. Alison is also a delight to talk to on the phone and takes the time to listen to our needs. I have no hesitation in recommending Alison & Consolidated Insurance Brokers next time you are looking to insure your business.
  • Avatar Leo Liu ★★★★★ 4 weeks ago
    I want to extend my heartfelt thanks to Debbie, for her exceptional assistance during a recent emergency. Her prompt and professional response helped us navigate a challenging situation smoothly. Debbie's expertise and … More dedication were invaluable, and we are truly grateful for her support. Highly recommend her services!
  • Avatar Tanya Falecki ★★★★★ 4 weeks ago
    Alison Farmer was incredibly helpful and professional. She went above and beyond to get the best possible cover for my business. I highly recommend her services.
  • Avatar Peter Alog ★★★★★ a month ago
    Very happy with our experiences with Consolidated Insurance Brokers. Special mention goes to Debbie, who has been extremely helpful in every dealing we have had with her so far. Thank you very much Debbie!

the support you need

In 2020 alone, insurers paid out $15.33 billion in claims. It’s easy to see why insurers investigate for breaches of your contract to reduce or deny claims.

Your broker will let you know exactly the documents and information they need. They’ll handle your claim, give you updates, and follow up with the insurer on your behalf.

With dedicated claims management, your claim outcome will be the best possible in the fastest time possible.


the broker difference

Claims management is one of the key benefits of working with a broker instead of buying directly from an insurance company.

Brokers keep pressure on the insurers, assessors and repairers to ensure you can get back on your feet as quickly as possible.

On top of having an experienced advocate, you also get better coverage with Steadfast broker-negotiated policies over policies bought direct. There are many benefits of using a Steadfast broker for your insurance.

steadfast claims advocate

Get in touch

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