Claims Management

When things go wrong?

we fight the battle for you.

Your broker will be worth their weight in gold when the unfortunate happens.

Why? Because we take care of claims management and fight for your needs to ensure the best possible outcome.

No one ever wants to need to make insurance claims, but it happens every day, and it’s the reason that we all pay for insurance.

insurance claims management representative on phone

Save time, save stress

When you need to make insurance claims, you have more to worry about than dealing with insurers and following up to get your claim paid. 

Whether it be salvaging your belongings or making alternative travel arrangements, claims management helps you focus on correcting course.

better outcomes

Claims managers understand of how the claims process works, and how each insurer operates.

They’ve got the expertise and resources needed to keep insurers accountable to their promise to protect and restore what matters to you. Meet our team.

What our clients have to say

109 James Street, New Farm

5.0 278 reviews

  • Avatar Michael Martyn ★★★★★ 2 weeks ago
    I was feeling quite overwhelmed with insuring my new commercial property. But after speaking with Tracey for a few minutes on the phone I knew I was in good hands. Tracey was very knowledgeable and had my policy setup within … More a couple of days. She really took the stress out of the whole process. Thank you!
  • Avatar Vikki Burnett ★★★★★ 2 weeks ago
    I worked with Tracey Eaton from consolidated insurance, Tracey was effective, efficient and friendly. I highly recommend the services. I was very pleased with the offers presented. Easy, quick and a smooth transaction.Tracey … More made me feel confident in my choices.
  • Avatar Wilson Bricklaying ★★★★★ 3 weeks ago
    Highly recommend CIB! Tracey was a pleasure to deal with! Chased me up and gave me her time to go through what option would suit us best. Tracey has a whole heap of our other insurances heading her way to give our business … More a bit of a 'health/wealth check'. Thank you Tracey for making this experience an enjoyable one
  • Avatar Laura ★★★★★ 3 weeks ago
    Tracey was fantastic to deal with. She answered every question I had and gave me sound advice. Would highly recommend them!
  • Avatar Dave Robey ★★★★★ a month ago
    These guys take the pain out of arranging insurance. Natasha is especially excellent, nothing is too difficult or daunting for her. Organising Hotel business insurance is a minefield these days and you don't want to … More be making expensive mistakes. Trust Consolidated for all your business insurance needs. You're in good hands.

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the support you need

In 2020 alone, insurers paid out $15.33 billion in claims. It’s easy to see why insurers investigate for breaches of your contract to reduce or deny claims.

Your broker will let you know exactly the documents and information they need. They’ll handle your claim, give you updates, and follow up with the insurer on your behalf.

With dedicated claims management, your claim outcome will be the best possible in the fastest time possible.


the broker difference

Claims management is one of the key benefits of working with a broker instead of buying directly from an insurance company.

Brokers keep pressure on the insurers, assessors and repairers to ensure you can get back on your feet as quickly as possible.

On top of having an experienced advocate, you also get better coverage with Steadfast broker-negotiated policies over policies bought direct. There are many benefits of using a Steadfast broker for your insurance.

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steadfast claims advocate

Get in touch

Talk today with our team to find the right kind of insurance that will suit your needs.

Or Call our friendly team today on:

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