Claims happen. As much as we hope you never experience a loss, we’re committed to making good of the bad and assisting you with your claim to achieve the best result possible.
Remember, we work for you – not the insurer – and will do our best to navigate that fine print in your policy wording to make your claim experience as painless as possible.
Things to Do:
Do You need To Make A Claim?
Although you shouldn’t normally repair without authority, if your roof has been damaged in a storm, you’re well within your rights to do what’s necessary to prevent further damage – e.g. emergency repairs to stop more water coming in. Just make sure you take photos where possible, and call us as soon as you can so we can advise you and get the insurer on side for the claim.
And ask to speak to our Claims Manager