Things to do
Can you prevent further damage?
Although you shouldn’t normally repair without authority, if your roof has been damaged in a storm, you’re well within your rights to do what’s necessary to prevent further damage – e.g. emergency repairs to stop more water coming in.
Just make sure you take photos where possible, and call us as soon as you can so we can advise you and get the insurer on side for the claim.
Meet our Claims Manager
Karen Barton has been the centrepoint of CIB claims service since 2014, managing all incoming claims on behalf of our clients. With over 20 years experience in insurance, Karen knows how to navigate the red tape and bureaucracy of insurance companies to get the best possible result for our clients.
With practical advice, Karen will give you realistic expectations on what to expect and help you manage your claims situation. Claims can be an emotional event - but Karen will help break down what you need to do into practical steps and give you timeframes so you can plan accordingly.
Knowing that you are getting fit for purpose insurance from your Account Manager and pragmatic claims advice from Karen will give you confidence that you are protected for what you need.
Speak to our Claims Manager
Our specialist claims manager, Karen, is available to help you get the best outcome possible.
HOURS: Mon-Thurs 8:30am-5:00pm