Claims Management

When things go wrong?

we fight the battle for you.

Your broker will be worth their weight in gold when the unfortunate happens.

Why? Because we take care of claims management and fight for your needs to ensure the best possible outcome.

No one ever wants to need to make insurance claims, but it happens every day, and it’s the reason that we all pay for insurance.

Save time, save stress

When you need to make insurance claims, you have more to worry about than dealing with insurers and following up to get your claim paid.

Whether it be salvaging your belongings or making alternative travel arrangements, claims management helps you focus on correcting course.

better outcomes

Claims managers understand of how the claims process works, and how each insurer operates.

They’ve got the expertise and resources needed to keep insurers accountable to their promise to protect and restore what matters to you. Meet our team.

What our clients have to say

109 James St, New Farm

5.0 1,029 reviews

Imran Ahamed ★★★★★ 3 weeks ago
I had a great experience working with Debbie from Consolidated Insurance Brokers. She helped me arrange the Professional Indemnity and Public Liability insurance for my new fire engineering company, and the whole process … More was smooth and straightforward.Debbie was very responsive and took the time to understand my business needs to find the right coverage. As a new business with novel business offering, I really appreciated her guidance and support throughout the process.Highly recommend Debbie and the team at Consolidated Insurance Brokers
Tom Radovic ★★★★★ 3 weeks ago
Alison made the entire insurance process straightforward and stress-free. She took the time to run multiple quote variations and clearly explained what each option meant, which made it easy to choose a policy that actually … More suited my needs rather than just the cheapest headline price. Her clarity, patience, and willingness to work through the details stood out. The level of care and effort she put in is exactly what great service looks like.
Nathan Satae ★★★★★ a month ago
Jade was fantastic to deal with, she provided excellent service while helping me organise my insurance policy. She communicated very well throughout the process, and I felt supported and confident that she was finding the … More best option for my situation. The whole experience was smooth and hassle-free, I’d recommend Jade to anyone looking for an insurance broker.
MARISSA TITMARSH ★★★★★ a month ago
Deb Blanco is incredible - from the moment she made contact - I was educated and handheld the whole way. Insurance policies are so involved and she made sure I had the RIGHT coverage tailored to my needs. Shes always there, … More helpful and approachable. We will never go anywhere else. Thanks Deb!!
Mamun Seraji ★★★★☆ a month ago
Tracey Eaton from CIB did an outstanding job in finding a cost-effective local insurer for us. She was always available to answer questions and explained everything clearly. Based on my experience, I would confidently recommend … More this team for doing business with.

the support you need

In 2020 alone, insurers paid out $15.33 billion in claims. It’s easy to see why insurers investigate for breaches of your contract to reduce or deny claims.

Your broker will let you know exactly the documents and information they need. They’ll handle your claim, give you updates, and follow up with the insurer on your behalf.

With dedicated claims management, your claim outcome will be the best possible in the fastest time possible.

the broker difference

Claims management is one of the key benefits of working with a broker instead of buying directly from an insurance company.

Brokers keep pressure on the insurers, assessors and repairers to ensure you can get back on your feet as quickly as possible.

On top of having an experienced advocate, you also get better coverage with Steadfast broker-negotiated policies over policies bought direct. There are many benefits of using a Steadfast broker for your insurance.