Claims Management
When things go wrong?
we fight the battle for you.
Your broker will be worth their weight in gold when the unfortunate happens.
Why? Because we take care of claims management and fight for your needs to ensure the best possible outcome.
No one ever wants to need to make insurance claims, but it happens every day, and it’s the reason that we all pay for insurance.

Save time, save stress
When you need to make insurance claims, you have more to worry about than dealing with insurers and following up to get your claim paid.
Whether it be salvaging your belongings or making alternative travel arrangements, claims management helps you focus on correcting course.
better outcomes
Claims managers understand of how the claims process works, and how each insurer operates.
They’ve got the expertise and resources needed to keep insurers accountable to their promise to protect and restore what matters to you. Meet our team.
What our clients have to say
109 James Street, New Farm
5.0 818 reviews
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Vicky Gardner ★★★★★ a week ago
A quick search online for Commercial Insurance led me to CIB, and I'm so glad that it did. Aimee Spencer made the whole process really easy for me, even though I first contacted them at 4pm on a Friday afternoon 🙂 She … More answered all of my questions and explained everything clearly, thoroughly professional. Outstanding customer service. Would highly recommend Aimee and Consolidated to anyone looking for business insurance. -
Deborah Movliatti ★★★★★ 3 weeks ago
Debbie at Consolidated Insurance Brokers was exactly what I needed. I received very clear advice and support from her regarding my insurance inquiries. I highly recommend taking the time to talk with Debbie you won’t be disappointed.Thank … More You so much Debbie for helping me purchase the appropriate insurance for my investment. Excellent Service and Professionalism.Regards Deborah Movliatti -
Kim Cleggett ★★★★★ 3 weeks ago
I contacted Consolidated Insurance Brokers because I wasn't happy with the way I was treated as a number at my "other" insurance agency. I required insurance for 2 commercial properties and Clayton Rowlings, … More my broker had the best quote available, form a variety of underwriters, within 48 hours. Clayton steered me through an easy process and was a pleasure to work with. A 5 star rating for sure. -
Ace Polystyrene ★★★★★ 3 weeks ago
We recently worked with Debbie Blanco to consolidate all of our business insurance policies, and we couldn't be more impressed with the service we received. Debbie took the time to thoroughly understand our business … More needs and was able to streamline multiple policies into a single, efficient package — all while securing the most competitive pricing available. We highly recommend Debbie to any business looking for a reliable, knowledgeable, and proactive insurance Account Manager. She delivers exceptional service and real results. -
Mac Christie ★★★★★ 4 weeks ago
Thank you Tracey Friedland for your friendly, efficient and professional manner in finding me a suitable Professional Indemnity underwriter for my unusual form of consultant activity. Also thanks for patiently taking me … More through a process I find daunting. I had to do very little to set the up and the price was much better than expected.

the support you need
In 2020 alone, insurers paid out $15.33 billion in claims. It’s easy to see why insurers investigate for breaches of your contract to reduce or deny claims.
Your broker will let you know exactly the documents and information they need. They’ll handle your claim, give you updates, and follow up with the insurer on your behalf.
With dedicated claims management, your claim outcome will be the best possible in the fastest time possible.
the broker difference
Claims management is one of the key benefits of working with a broker instead of buying directly from an insurance company.
Brokers keep pressure on the insurers, assessors and repairers to ensure you can get back on your feet as quickly as possible.
On top of having an experienced advocate, you also get better coverage with Steadfast broker-negotiated policies over policies bought direct. There are many benefits of using a Steadfast broker for your insurance.

steadfast claims advocate
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