Claims Management
When things go wrong?
we fight the battle for you.
Your broker will be worth their weight in gold when the unfortunate happens.
Why? Because we take care of claims management and fight for your needs to ensure the best possible outcome.
No one ever wants to need to make insurance claims, but it happens every day, and it’s the reason that we all pay for insurance.
Save time, save stress
When you need to make insurance claims, you have more to worry about than dealing with insurers and following up to get your claim paid.
Whether it be salvaging your belongings or making alternative travel arrangements, claims management helps you focus on correcting course.
better outcomes
Claims managers understand of how the claims process works, and how each insurer operates.
They’ve got the expertise and resources needed to keep insurers accountable to their promise to protect and restore what matters to you. Meet our team.
What our clients have to say
109 James Street, New Farm
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I can not express how grateful i am of the customer service that Tracey Eaton provided. She went above and beyond to help set up my insurance for our plumbing and gas company. I'd recommend her service to anyone who … More requires business insurance. Very professional and supportive.
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I know it is strange to say this about an insurance company but what a pleasure CIB is to deal with. Sheryll Todd is extremely professional and a knows what she is in about. I use Sheryll for my business and private insurance … More and always found her to be excellent. Whether it be a new policy or a claim her attitude is the same.....professional. One of the bet parts is that you are kept informed with the progress at all times and you don't have to keep on ringing them to find out what is going on. Good on you Sheryll.
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Exceptional Service – Even on Easter Sunday!Debbie Blanco is an absolute superstar! From start to finish, she went above and beyond to ensure I had everything I needed, even taking the time to assist me on Easter Sunday – … More something you just don’t see every day. Her professionalism, attention to detail, and genuine care for her clients is unmatched. Debbie made the whole process seamless and stress-free, and I can’t thank her enough for her support. If you're looking for an insurance broker who truly has your back, Debbie is the one. Highly recommend!
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Had the pleasure of dealing with Alison Neve, l have been dealing with insurance companies for over 50 years, in that time I have never been looked after so professionally as Alison. So thorough and patient. She is a great … More asset to your team. Thank all concerned at Consolidated. Can’t wait till January to change over another property for Alison to look after.
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Consolidated Insurance Brokers are the BOMB! Nothing is to hard ! At one point I left, and it wasn't long before I came back to them tail between my legs.Aimee is fabulous, going out of her way to ensure perfection. … More All my recommendations go to Consolidated Insurance Brokers and Aimee.Thank You!!!!!
the support you need
In 2020 alone, insurers paid out $15.33 billion in claims. It’s easy to see why insurers investigate for breaches of your contract to reduce or deny claims.
Your broker will let you know exactly the documents and information they need. They’ll handle your claim, give you updates, and follow up with the insurer on your behalf.
With dedicated claims management, your claim outcome will be the best possible in the fastest time possible.
the broker difference
Claims management is one of the key benefits of working with a broker instead of buying directly from an insurance company.
Brokers keep pressure on the insurers, assessors and repairers to ensure you can get back on your feet as quickly as possible.
On top of having an experienced advocate, you also get better coverage with Steadfast broker-negotiated policies over policies bought direct. There are many benefits of using a Steadfast broker for your insurance.
steadfast claims advocate
Get in touch
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