Claims

Claims happen. As much as we hope you never experience a loss, we’re committed to making good of the bad and assisting you with your claim to achieve the best result possible.

Remember, we work for you – not the insurer – and will do our best to navigate that fine print in your policy wording to make your claim experience as painless as possible.

Things to Do:

Call us. Let us know straight away when you become aware of a claim, or a potential claim.

Prevent further loss. Take reasonable steps to make sure your property isn’t further damaged.

Take Photos of the Damage. Especially if you have to clean it up or do emergency repairs!

Be Reasonable. Remember your insurance is there to make good on a loss – not to make you better off!

Don’t…

Repair/Replace without authority. The insurer might want to assess the damage, and if they can’t, you’ll have to prove the loss.

Admit Liability. You might know it’s your fault, but you can’t admit this – we’ll report it to the insurer and they’ll sort it out.

Do You need To Make A Claim?

Although you shouldn’t normally repair without authority, if your roof has been damaged in a storm, you’re well within your rights to do what’s necessary to prevent further damage – e.g. emergency repairs to stop more water coming in. Just make sure you take photos where possible, and call us as soon as you can so we can advise you and get the insurer on side for the claim.

CALL 07 3292 1100

And ask to speak to our Claims Manager