Commercial insurance brokers for Townsville and North Queensland
Townsville commercial buildings are priced on wind exposure and on construction detail. Both are worth getting right before your renewal rather than after a claim.
In a cyclone region the roof is the risk. Insurers price it, assessors inspect it, and a patched roof is where a storm claim turns into an argument.
For owners of commercial buildings, industrial premises and strata-titled commercial lots in Townsville and across North Queensland. Renting your premises? Start at business owners who rent.
How we look after Townsville clients
Most of our clients are spread across Australia, and have been since 2010, so a file a long way from either office is the ordinary case here rather than the exception. Our offices are in New Farm, Brisbane, and in Bundaberg, and there is no Townsville office: we look after Townsville clients by phone, email and video. Townsville commercial clients get the same thing a Brisbane client gets. That is one named account manager, the market approached properly at each renewal, and someone who reads the wording before telling you what it covers.
North Queensland risks are not placed by filling in a form. They are placed by describing a building accurately to the insurers that will price it competitively. That means roof and wall construction, age, fixings, the last upgrade, and what the tenants actually do inside it. In our experience a policy that has rolled over untouched for five years is being priced from a description nobody has checked in five years.
What the cyclone pool changed in Townsville
The Cyclone Reinsurance Pool is a federal scheme that sits inside insurer quoting systems rather than being something you or your broker apply for. An insurer has either joined it, in which case the reduced cyclone rates come through automatically, or it has not, in which case its own rates apply. Eligibility caps out at a combined sum insured of $5 million, measured across every location on one policy rather than building by building. So a business with several sites can be over the cap without any single site being near it.
The ACCC measured what joining did to prices. Its fourth insurance monitoring report (July 2025) found average small business premiums in medium-to-high cyclone-risk areas fell 24 per cent per $100,000 of sum insured in the first year after an insurer joined. That is published market data about the scheme, not a saving we are promising you. The practical point for a Townsville owner is that the identity of the insurer on your schedule carries more weight on a northern building than it does on a southern one.
Why does a Townsville storm claim end up being argued?
Quick answer
Because the argument is rarely about whether the storm happened. It is about whether the damage was storm damage or the end of a roof that had been patched for years. That is decided by what can be shown about the roof's condition before the event. Which means the evidence you can produce afterwards matters as much as the roof itself.
In our experience roof damage is the most common commercial property claim we see, and in a wind region it is the one that gets contested. An assessor looks at the state of the roof before the storm as closely as at the damage after it. By that point the evidence either exists or it does not.
That is why we run more than 1,200 roof condition checks a year across our book. Knowing the state of a roof ahead of a claim is worth more than any wording clause, because it converts a matter of opinion into a matter of record. If you want the detail, our roof condition monitoring page sets out how it works.
A lot of Townsville commercial property is strata-titled: professional suites, showrooms, industrial units. The recurring question there is the boundary. What does the body corporate policy cover, what does yours have to cover, and do the two leave a gap in fitout, contents or loss of rent? It is a boring question that becomes expensive exactly once.
Short answers
Do you have a Townsville office?
No, there is no Townsville office. Consolidated Insurance Brokers looks after Townsville commercial clients from its Queensland offices by phone, email and video, with the file staying with one named account manager throughout. You will find both offices, New Farm in Brisbane and Bundaberg, on our locations page.
Will a roof condition check reduce my premium?
That is not what a roof condition check is for, and Consolidated Insurance Brokers will not promise a lower premium from one. What the check does is give you and your insurer a dated record of the roof's condition, which is the evidence a storm claim usually turns on. It also tells you what needs fixing before it becomes an exclusion or a declined claim.
My building is a strata lot. Do I still need my own cover?
Usually, yes, because there is more to cover than the body corporate policy picks up. In a review, Consolidated Insurance Brokers reads the body corporate policy and yours side by side, the only reliable way to know what applies to your lot under your scheme and your policies. The body corporate policy typically covers the building structure and common property. Fitout, contents, stock, liability arising from your own operations and loss of rent or income are commonly the lot owner's.
Don't see your area?
We work with commercial clients in every state, by phone and video. Call 07 3292 1111.
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