This whole experience was so quick and easy! It was my first time requiring insurance for a commercial space and Alison knew exactly what I was after and provided quotes within 24 hours of my initial query.
Your office is worth more than the desks in it.
Quick answerIs there a policy called office insurance?On the wordings we place, there is no policy called office insurance. What we arrange instead is a business pack with the office sections chosen on purpose, one decision at a time. Accounting and legal practices, consultants, medical rooms and agencies can ring us on 07 3292 1111 to work out which ones apply.
Tell us what your office does and where it sits. We will talk you through which sections apply to it, and which ones do not.
Google reviews, word for word
1 of 21
We had excellent service in obtaining insurance on a newly purchased commercial property. Clayton Rowlings explained everything so clearly and very patient with many questions regarding different options. Highly recommended! Thanks Clayton.
Tracey helped me sort out professional indemnity and public liability insurance for my new business - she was super helpful throughout the process helping me navigate for the first time.
Deja Coffey is our current Insurance broker for our company. Deja has Absolutely outstanding customer service and I highly recommend going with her for all your insurance needs.
Terrific experience with Gina. I had a difficult policy which other brokers couldn't find a solution for. Gina had an option for me within a few hours. I would highly recommend.
Thank you so much Cyndie for your help/advice/service. You made the whole process so easy. Thank you again. Jason Armstrong
Alison was a life-saver for us, staying after hours to make sure that we could get the building insurance coverage we urgently needed for a property purchase.
Debbie was always happy to help with my questions and very prompt with her service.
Hi I can highly recommend Aimee Spencer for all your insurance needs she has done a fantastic effort on keeping my insurance policy once again Many Thanks for all your work
Saskia Van Oostveen was efficient, professional, accurate, helpful and friendly throughout the entire process. Highly recommend!
A great experience with Tori, attaining some tricky commercial insurance, she was very professional in catering to your needs, whilst also having a quick turn around.
Jade was wonderful, finding me insurance coverage for a commercial property. Greatly appreciated her excellent service.
I contacted Tracey E from Consolidated Insurance Brokers for some commercial property quotes. Tracey was super helpful helpful, friendly and provided great advice. Highly recommend for all your insurance needs!
Thanks for your assistance Dylan with car insurance inquiry you have been really helpful and professional.
Shona was always available and answered all my queriers. A1 service and happy to recommend.
I contacted Renay after she was recommended by a family friend, for home and contents insurance. She was prompt and helpful and had me all sorted in a couple of days. Highly recommend!
I needed fast transit insurance this week and Daniel Roussounis was outstanding in his immediate response and getting this organized for me. Can't recommend Daniel and Consolidated Insurance Brokers highly enough!
Second year organising insurance with Jim K., did not have any issues and a smooth transition. I recommend
May Lewong at the Emerald office was amazing. Easy to deal with and was quick and efficient.
Reena was absolutely fantastic during the entire process helping me set you our new home and contents insurance. Would definitely recommend to anyone.
Natasha as always, gives us professional, exceptional service and would recommend her to any business :-)


Most of what an office is worth is invisible from the street. There is no stock on the floor and no machinery on a slab. There is a fit-out, a room full of equipment, a team of people and a set of records, and a burst pipe upstairs can take all four out of use in a night.
What does office insurance cover?
The fit-out and contents inside the space, the gear that leaves the building, glass, theft, money, the income that stops after damage, and your liability if a visitor is injured. Cyber and professional indemnity sit alongside it as their own policies.
Contents and fit-out, which the policy calls Contents and Stock. On the business packs we place, the contents, fit-out and any stock in your office sit in one section, with one sum insured. In an office that figure is the professional fit-out first. Then the workstations and monitors, the computers, the server or comms cabinet, the photocopiers, the furniture and kitchen, and any stock, including anything in a warehouse room out the back. It has to be the full replacement cost of all of it, which makes it the wrong place to go small.
Fit-out is the part people miss: partitions, joinery, flooring, ceilings, lighting, data cabling and electrical work done for your tenancy. If it would take a tradesperson to remove it, it is fit-out, insured at what it would cost to build again today.
The gear that leaves the office. Laptops, phones, cameras and sample kits need a separate section, called general property on every wording we place. It has to be selected, with anything above a modest value listed by name. At least one of the wordings we place expressly excludes laptops and mobile phones from the extension that covers contents temporarily away from the premises. For most offices we would normally arrange general property as its own standalone policy, because it is the cover most likely to be claimed on, and it is generally inexpensive.
Working from home. Most of the wordings we place cover equipment at an employee's home, but cap it, commonly at a share of the contents sum insured. For a hybrid team, that cap matters.
Glass, theft and money. Glass is a section of the pack, not an automatic inclusion, and most leases require the tenant to carry it. Theft is its own section too. Where nobody forced their way in, the wordings we place fall back to a capped benefit, commonly around $20,000, and only where the theft section was taken. Some pay the higher of $20,000 and your schedule, one fixes it at $20,000 flat, and others cap it against your contents sum insured. What business insurance theft cover actually pays for sets out the triggers. Money is a section on every wording we place, worth ticking only if someone handles cash or cheques.
Business interruption and liability. Business interruption replaces lost income and fixed costs when damage makes the office unusable, never a quiet month. Public liability responds if a client, courier or contractor is injured at your office. Only two of the nine insurers on our platform write management liability as a pack section, so it is usually its own policy.
Cyber and professional indemnity are not in the pack. An office generally needs cyber cover as well, and the business packs we place do not include cyber as a section, so it is a separate cyber policy. If your office sells advice, design or reports, professional indemnity covers the loss your work could cause a client.
Is your air conditioning covered if it breaks down?
Not by the property cover. Breakdown is its own section, it is often capped well below what a new system costs, and the cap sits on your schedule.
On the nine business pack wordings we place most often, breakdown is excluded from the property section and needs its own optional section. That matters if you own your office, or if your lease makes the air conditioning your job.
Take a system installed for about $10,000 twenty years ago. Replacing it today with a modern, energy-efficient equivalent can cost about $30,000 to $40,000. Breakdown cover is often capped at about $10,000, and sometimes the section is not on the policy at all. The cap sits on your policy schedule, not in the policy booklet, so a higher figure asked for at quote is not your cover until the schedule says so.
What we check: who your lease makes responsible for the air conditioning and the switchboard. Then whether breakdown cover is on the policy, and the cap on your schedule against what the system would cost to replace today. How breakdown cover works is on Equipment Breakdown Insurance; the landlord's side of the same question is on Commercial Landlords Insurance.
The biggest risk: an office sum insured set to the office you used to have
A contents and fit-out figure that made sense three years and one refurbishment ago. The sum insured moves only if somebody moves it.
Offices grow quietly: a wall goes in, a team of eight becomes fourteen, the cabling is redone. None of that prompts a call to an insurer, so the schedule keeps saying what the office was worth the last time anyone asked.
Co-insurance then reaches a contents and fit-out claim just as it reaches a building one. On a partial loss, the insurer can cut what it pays by the same proportion your figure fell short. On a write-off, you are paid the figure in full and then discover what fitting out again actually costs. See The Co-Insurance Clause for the maths.
If you lease, make-good at the end of the term is the cost almost nobody realises is coming, and it is usually expensive. What a lease asks you to insure is on For Business Owner Tenants. If you own the building, it is a third figure, at what it would cost to rebuild. See Commercial Building Insurance, and every building type we insure on commercial property insurance.
How we do it differently
We start with your lease and what you want the insurance to do, then work through the sections one at a time.
The fit-out gets priced, not estimated. You walk us through the space and we cost what it would take to build it again today.
You see what we are paid. We show our commission and our broker fee in dollars on every invoice, and have done since we started in 2010. The fee is charged in addition to, or in place of, insurer commission.
Who needs office insurance?
Mostly professional services: accounting and legal practices, consultants and engineers, medical and allied health rooms, real estate and finance offices, agencies, and the head office of a business whose work happens elsewhere.
If you own an office building and lease it to somebody else's business, start at Commercial Landlords Insurance instead. If your office is a room in your home, most home and contents policies limit or exclude business equipment and business related liability. Call us and we will tell you whether a policy is worth it at your size.
Common mistakes
- Insuring the contents for what they would fetch, not what they would cost to replace.
- Leaving the fit-out out of the figure. The partitions, joinery, flooring and cabling are often the larger number.
- Assuming the laptops are covered because the office contents are.
- Leaving the air conditioning to a breakdown cap nobody checked.
- Treating renewal as a formality after the office took on more space, more staff or a bigger fit-out.
Short answers
Do we still need business interruption cover if the team can work from home?
Usually yes: business interruption cover responds to money lost, not whether the door opens. Consolidated Insurance Brokers generally suggests a decent amount of increased cost of working in that section, as those costs can be large. A practice on laptops after a fire still loses work, still pays rent on premises it cannot use, and still spends unplanned money, which is where the money goes. Increased cost of working can also be bought on its own and is generally inexpensive.
My office is in a shared or serviced space. What do I still need to insure?
Whatever the operator insures is their property, not yours. Read what your agreement says the operator insures; Consolidated Insurance Brokers then helps you insure the difference. In a serviced or co-working space, the cover that usually does most of the work is general property, the portable property section, because almost everything you own there travels with you.
Talk to a broker about your office
Call 07 3292 1111Before your next renewal, check what your office policy actually covers.
One conversation, no jargon. We will tell you which sections your office uses and which ones it does not need.
