Consolidated Insurance Brokers, based in Brisbane and Bundaberg
Consolidated Insurance Brokers is an insurance brokerage with offices in New Farm, Brisbane, and Bundaberg. In 2009 the agency network we belonged to was being wound up. We chose to stand on our own rather than fold into someone else's way of doing things. Out of 96 agencies in the same position, only five of us did. We took our clients with us. AFSL 344 121 has been our licence since 2010.
We look after commercial building owners, landlords, business owners and families. Most of our clients are in Queensland, New South Wales and Victoria. We work with businesses in every state.
What does Consolidated Insurance Brokers check on a commercial building?
On a commercial building, we look at two things: what it would cost to rebuild, and the roof. We commission a desktop building replacement valuation at no cost to you, at new business and at each renewal. It is a registered valuer's desktop assessment, commissioned for our purposes as your broker, to inform the advice we give you.
Our team runs more than 1,200 roof condition checks a year. Roof damage is the most common commercial property claim we see.
What happens when your policy comes up for renewal?
Before your renewal reaches you, we go back to the market and check your cover still fits. Then we ring you to take you through it, including any increase and the reason for it. If a renewal has just landed and you want a second opinion, ask us to review your current cover.
How is Consolidated Insurance Brokers paid?
We charge a broker fee for our service, in addition to the insurer's commission or in place of it. Where an insurer pays us commission, it is built into your premium. Whatever we are paid, fee and commission, is shown in dollars on every invoice. That has been our practice from the day we opened. As far as we know, few Australian brokerages show their commission this way.
Who runs Consolidated Insurance Brokers?
William Paull and Jeff Forbes, the two co-founders, are the directors and still run the business. Both hold the title Co-Founder & Account Director. William has worked in commercial insurance since 2002. Jeff started in commercial insurance in 2010. We build our own systems, and Jeff leads that work.
How did Consolidated Insurance Brokers start?
We started in country Queensland, insuring farmers and miners in Emerald. In towns like that you learn the job face to face, and your word is the only marketing you get. Nobody ever taught us how a brokerage is supposed to run, so we never learned the bad habits. Our juniors each sit next to an experienced account manager who checks all their work. And we don't win clients on price, because a client won on price is lost on price.
What awards and memberships does Consolidated Insurance Brokers hold?
Insurance Business Australia has recognised us in three separate years.
- Excellence Awardee - Large Brokerage of the Year, Insurance Business Australia Awards 2026: one of the top three large brokerages of the year.
- Named in Insurance Business Australia's Top Brokerages list, 2022 and 2023.
- Members of the National Insurance Brokers Association (NIBA), the Council of Queensland Insurance Brokers (CQIB) and the Steadfast Group.
Related reading
- What "award-winning" insurance actually means: William on what our award badge does, and does not, tell you.
- How home insurance really works: William on the three levels the market is sold at.
- Paying your premium: payment methods, premium funding, and what to do if a due date is a problem.
