Consolidated Insurance Brokers, based in Brisbane and Bundaberg
Consolidated Insurance Brokers is an insurance brokerage with offices in New Farm, Brisbane, and Bundaberg. AFSL 344 121 has been our own licence since 2010. We look after commercial building owners, landlords, business owners and families. Most of our clients are in Queensland, New South Wales and Victoria, and we work with businesses in every state.
Choosing a broker means choosing who will look after your business. Here are the people behind CIB and how we work.
How did Consolidated Insurance Brokers start?
We started in country Queensland, insuring farmers and miners in Emerald. In towns like that you learn the job face to face, and your word is the only marketing you get.
In 2009 the agency network we belonged to was being wound up, and we chose our own licence rather than fold into someone else's way of doing things. Out of 96 agencies in the same position, only five of us did. We took our clients with us.
Nobody ever taught us how a brokerage is supposed to run, so we never learned the bad habits. And we don't win clients on price, because a client won on price is lost on price.
Who runs Consolidated Insurance Brokers?
William Paull and Jeff Forbes, the two co-founders, are the directors and still run the business. Both hold the title Co-Founder & Account Director. William has worked in commercial insurance since 2002 and is a Qualified Practising Insurance Broker. Jeff started in commercial insurance in 2010. We build our own systems, and Jeff leads that work.
Daniel Roussounis, Account Director, is in our Bundaberg office, which looks after clients across the Wide Bay and Burnett. You can book a time at either office, or talk to us by phone or video.
Who will look after your business?
You normally stay with the same broker. Our brokers are trained as relationship managers, so you build trust with one person who gets to know your business.
Sheryll Todd, Account Director, has worked in commercial insurance since 2004, and Mark McGuire, Account Manager, has been in the insurance industry since 1999.
Lyndel Juillerat, our Client Continuity Manager, brings more than 30 years in the insurance industry. In Bundaberg, Cyndie Vockler, Senior Account Manager, has been in the insurance industry since 2007. Our juniors each sit next to an experienced account manager who checks all their work.
Your first call helps us understand what you need and explain the next steps. Read how we help you choose cover.
What happens at renewal and when you claim?
Before your renewal reaches you, we go back to the market and check your cover still fits. Then we ring you to take you through it, including any increase and the reason for it. Our business insurance review explains how we assess existing cover.
When you claim, a specialist claims manager runs the claim, and your broker stays involved and keeps an eye on it. Karen Barton, our Claims Manager, has been with Consolidated Insurance Brokers since 2014.
What does Consolidated Insurance Brokers check on a commercial building?
On a commercial building, we look at two things: what it would cost to rebuild, and the roof. We commission a rebuild figure for your building at no cost to you, at new business and at each renewal. It's a desktop building replacement estimate, so it's worked out from aerial and street imagery rather than a site visit. We commission it for our purposes as your broker, to inform the advice we give you.
How is Consolidated Insurance Brokers paid?
We charge a broker fee for our service, in addition to the insurer's commission or in place of it. Where an insurer pays us commission, it is built into your premium. Whatever we are paid, fee and commission, is shown in dollars on every invoice, and has been since we opened in 2010.
What awards and memberships does Consolidated Insurance Brokers hold?
Insurance Business Australia has recognised us in three separate years.
- Excellence Awardee - Large Brokerage of the Year, Insurance Business Australia Awards 2026: one of the top three large brokerages of the year.
- Named in Insurance Business Australia's Top Brokerages list, 2022 and 2023.
- Members of the National Insurance Brokers Association (NIBA), the Council of Queensland Insurance Brokers (CQIB) and the Steadfast Group.
Related reading
- What "award-winning" insurance means: William on what our award badge does, and does not, tell you.
- How home insurance really works: William on the three levels the market is sold at.
- Paying your premium: payment methods, premium funding, and what to do if a due date is a problem.
