I have been looked after by Debbie for truck and trailer insurance and could not be happier answered every question i needed and sorted my policy out which was super quick and easy very high quality of customer service and found me a great rate.Would definetly reccomend to others
Your business isn't one truck. Your insurance shouldn't be either.
Quick answerWhat is a transport operators package?A Transport Operators Package puts at least three covers into one policy: motor across the fleet, carriers cargo insurance for freight you carry under contract, and optional downtime cover while a truck is off the road after an accepted damage claim. Built for a freight business running several vehicles, not one or two trucks. Ring us on 07 3292 1111.
Truck insurance covers a vehicle. A Transport Operators Package covers the freight business built around several of them, the cargo on the back, and optional downtime cover after an accepted damage claim.
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We had excellent service in obtaining insurance on a newly purchased commercial property. Clayton Rowlings explained everything so clearly and very patient with many questions regarding different options. Highly recommended! Thanks Clayton.
Tracey helped me sort out professional indemnity and public liability insurance for my new business - she was super helpful throughout the process helping me navigate for the first time.
Deja Coffey is our current Insurance broker for our company. Deja has Absolutely outstanding customer service and I highly recommend going with her for all your insurance needs.
Terrific experience with Gina. I had a difficult policy which other brokers couldn't find a solution for. Gina had an option for me within a few hours. I would highly recommend.
Thank you so much Cyndie for your help/advice/service. You made the whole process so easy. Thank you again. Jason Armstrong
Alison was a life-saver for us, staying after hours to make sure that we could get the building insurance coverage we urgently needed for a property purchase.
Debbie was always happy to help with my questions and very prompt with her service.
Hi I can highly recommend Aimee Spencer for all your insurance needs she has done a fantastic effort on keeping my insurance policy once again Many Thanks for all your work
Saskia Van Oostveen was efficient, professional, accurate, helpful and friendly throughout the entire process. Highly recommend!
A great experience with Tori, attaining some tricky commercial insurance, she was very professional in catering to your needs, whilst also having a quick turn around.
Jade was wonderful, finding me insurance coverage for a commercial property. Greatly appreciated her excellent service.
I contacted Tracey E from Consolidated Insurance Brokers for some commercial property quotes. Tracey was super helpful helpful, friendly and provided great advice. Highly recommend for all your insurance needs!
Thanks for your assistance Dylan with car insurance inquiry you have been really helpful and professional.
Shona was always available and answered all my queriers. A1 service and happy to recommend.
I contacted Renay after she was recommended by a family friend, for home and contents insurance. She was prompt and helpful and had me all sorted in a couple of days. Highly recommend!
I needed fast transit insurance this week and Daniel Roussounis was outstanding in his immediate response and getting this organized for me. Can't recommend Daniel and Consolidated Insurance Brokers highly enough!
Second year organising insurance with Jim K., did not have any issues and a smooth transition. I recommend
May Lewong at the Emerald office was amazing. Easy to deal with and was quick and efficient.
Reena was absolutely fantastic during the entire process helping me set you our new home and contents insurance. Would definitely recommend to anyone.
Natasha as always, gives us professional, exceptional service and would recommend her to any business :-)
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Co-Founder & Account Director
If you run one truck, or a couple, and carrying freight for customers isn't a genuine part of the picture, Truck Insurance covers that directly and there is no need to read further. This page is for the transport operator running the business at a different scale: several vehicles, haulage contracts or your own freight as a real line of the business, and cargo, motor and downtime that genuinely need to be managed together.
Buy those three separately, from whoever quotes lowest on each, and you end up with gaps between them nobody notices until a claim falls in one. We build the Transport Operators Package around how a freight business actually loses money, then place it with the insurers who specialise in exactly this risk, not the one that happened to answer first.
What does a Transport Operators Package actually cover?
Sometimes called a Transport Operators Package, sometimes a Transport Pack, depending on the underwriter quoting it. Several of the specialist transport insurers we place with bundle motor, carriers cargo cover and optional downtime into one policy. It is built from separate sections, and skipping one leaves you uninsured for that risk, not mostly covered.
Start with motor. Every truck, rigid or prime mover, and every owned trailer sits on one schedule under one renewal, with the same vehicle-level cover a standalone truck policy provides (accidental damage, fire and theft, liability to others), administered as one fleet rather than policies bought at different times.
Non-owned trailers, the ones you tow but do not own, are where the package genuinely earns its keep at freight-business scale: on the wordings we place, cover for a non-owned trailer is built around one limit for what you have in tow at a time, not a limit that grows the more trailers you add. One of the wordings we place only covers one non-owned trailer as standard and treats a second as a separate request to the insurer; the other sets one shared limit for however many are in your care at the same time, no matter how many. Same headline number on paper, a materially different outcome the day you are running more than one. We check which structure your package is actually built on before you find out at claim time.
Then there is the freight itself, deeper than the carriers-cargo-versus-goods-in-transit split on our Truck Insurance page. We arrange that cargo section on an accidental damage basis, so the insurer pays for accidental loss of or damage to your customer's goods whether or not you are legally liable for it. Nobody has to prove fault against you first, and your own trading conditions do not decide what the insurer pays.
Get this structured properly and, on some of the wordings we place, if you decide not to accept liability for a damaged load, the insurer can defend that decision in court on your behalf, paying up to a set legal-costs limit as well as anything awarded against you.
Livestock and chilled freight are worth checking before you sign. Of the two transport package wordings we place, one covers both on its broader cover option, complete with cover for stock that wanders off after an accident. The other excludes both unless they are agreed with the insurer and shown on your schedule. Where a package wording will not carry it, we can place livestock or chilled freight on a standalone marine cargo or marine carriers policy instead.
Downtime here is optional and works differently to a single owner-driver. Rather than one weekly benefit sized to one truck's fixed costs, you buy a benefit per vehicle in the package, matched to what that vehicle actually earns, so if two trucks are off the road at once from separate incidents, both pay out, not just one. The benefit only starts once a damage claim on that vehicle is accepted, and it is a decision made at placement, not a number fixed in any policy.
The packages we place also carry their own public and products liability section, and it is not the liability cover most operators picture. It covers the business's legal liability for injury to people and damage to their property arising from how the freight operation runs: a visitor hurt at your depot, a customer's property damaged while goods are being moved between the truck and the door, liability arising from goods you have supplied.
Loading and unloading away from the vehicle is exactly the seam it is built to hold. What it does not cover are the two exposures the rest of the package already owns: liability arising from a registered truck on the road belongs to the motor section, and damage to the freight you are carrying belongs to the cargo section. One incident can knock on more than one of those doors at once.
On new trucks or trailers, tell us within 30 days of buying, leasing or hiring one. That window is written into the wordings we place and it is not the same on all of them: one gives you 30 days to notify us, the other gives 45. Cover for a vehicle of a similar kind to what you already run is usually automatic from the day you take delivery, but it is conditional on that notice being given, so 30 days is the habit that meets the notice condition on every wording rather than a number we invented. Two details worth a call before you take the keys: on one of the wordings we place a vehicle you have hired, rather than bought or financed, is not picked up by that automatic cover at all, and each wording caps the value of a vehicle it will hold automatically.
The biggest risk in a transport operators package is assuming it is one thing, when the numbers behind it genuinely aren't.
Two things go wrong underneath a package: on some of the wordings we place the cargo section can be written on a narrow defined-events basis rather than the accidental damage basis, and what that narrower basis leaves out differs by wording, and an underinsurance averaging clause can apply to one section of your own package and not another.
The first risk sits in the cargo section, and it is expensive to get wrong at freight-business scale. Both wordings we place let you choose the basis, and the two are not close. Accidental damage pays for accidental loss of or damage to the load. Defined events pays only for a named list, typically fire, flood, collision and overturning. What falls outside that list differs by wording: on one, theft, loading and unloading and refrigeration breakdown are each a separate paid extension; on another the named list already covers theft and refrigeration cannot be bought back at all.
The second risk is subtler. An underinsurance penalty, an averaging clause, does not necessarily apply the same way across every section of your own package: it can apply to your fleet's motor cover on one product and not on another, even within products offered by the same insurer. Whether it applies at all depends on which product each part of your risk actually sits on, not on a single yes-or-no answer for "transport", and the only way to know which is which is to have the placement checked.
Both risks share one root cause: a package renewed without anyone reading what each section does differently.
How is a broker actually different for a transport operators package?
The difference is the match, not the price: getting your freight profile in front of the insurer on the panel that actually fits it, on the questions a form never asks about which basis the cargo section is written on, livestock and temperature-controlled loads, and downtime sized to what each vehicle earns.
A direct quote for this kind of package asks about your vehicles and gives you a number. It does not ask which basis the cargo section is written on, whether your freight includes livestock or anything temperature-controlled, or how the downtime benefit on each truck is sized. Those are the questions that decide whether the package pays out the way you assumed. We have placed enough of this business to know what to ask at quote stage, and the freight companies you haul for are a backstop of their own: they want a certificate of currency from us, so cover that does not fit the contract gets found out fast.
The same rule applies here as on a single truck: shopping the same package to several brokers does not get you a better price, it gets every broker sent the same number, because the insurer has nothing left to negotiate once your risk has been quoted through more than one door. Our Truck Insurance page teaches this in full.
On the panel we place transport risk with, we are strongest for freight businesses with gross freight earnings under $2 million, and operators carrying their own freight and those carrying for others under contract are both everyday clients for us.
Different insurers on that panel are built for different things. Where they part company most sharply is young or inexperienced drivers. On both of the transport package wordings we place, a driver under 23, or with less than two years in the licence class, simply adds a further excess on a prime mover or articulated combination, commonly $5,000 on top of the normal one. Which of those your business is on is worth knowing before you put a new driver in the seat, not after.
Who is this for?
What decides it isn't the number of trucks, it's whether cargo cover and optional downtime need managing across the fleet as one package. That fits a freight or logistics business where road transport is the core of what it does. One truck or two with no cargo contract is a truck insurance question; mostly utes and vans is a motor fleet one, and a business running both is placed on both.
In practice that is an operator running several rigid trucks and prime movers under haulage contracts, a business carrying its own freight as a genuine line of the operation, and plenty doing both at once, rather than one vehicle among many that the business happens to own.
If you run one truck, or a couple, with no cargo contract to worry about, Truck Insurance goes deeper on the single-vehicle questions, including settlement basis and driver excess bands. If most of the driving is utes, vans or cars rather than heavy freight vehicles, Motor Fleet Insurance is built for that instead.
The mistakes that cost transport operators the most
The costly mistakes are buying the cargo section on the narrow defined-events basis without realising it, not checking the livestock or refrigerated question before signing, assuming non-owned trailer cover works the same on every wording, and treating compliance paperwork as someone else's job.
Assuming every cargo section is the same cover. On some of the wordings we place the narrow defined-events version leaves loading and unloading, refrigeration breakdown or theft out, and not the same ones on each.
Not checking the livestock or refrigerated question before signing. Of the two transport package wordings we place, one covers both on its broader cover option; the other excludes them unless they are agreed with the insurer and shown on your schedule. Finding that out after you have committed is an expensive way to learn it, and it is worth asking early whether a standalone marine policy suits the freight better.
Assuming non-owned trailer cover works the same everywhere. On the wordings we place the cap is one figure for everything you have in tow at the time, not one for each trailer, and one of the wordings we place only covers a single non-owned trailer as standard unless the insurer agrees to more.
Treating safety and compliance paperwork as someone else's job. Heavy vehicle law in Australia is moving towards outcome-based safety duties rather than a fixed checklist, with amendments to the Heavy Vehicle National Law that commenced on 1 August 2026. In plain terms, chain of responsibility means everyone with influence over how a load moves, not just the driver, can carry a share of the legal responsibility. Insurers increasingly ask about fatigue management, safety systems and compliance evidence before they bind cover. This is not legal advice, and it is not a reason to panic, but a transport business with nothing to show here is becoming a harder risk to place, not just a compliance risk.
Short answers
What is a Transport Operators Package, and how is it different from truck insurance?
Short answer: Truck insurance covers a vehicle. A Transport Operators Package covers the freight business built around several of them, and Consolidated Insurance Brokers places it as one policy rather than as covers assembled separately: motor across the fleet, carriers cargo insurance for the cargo you carry under contract, and optional downtime while a vehicle is off the road after an accepted damage claim.
Full answer: Truck insurance is built around a single vehicle's risk: settlement basis, driver excess, its own damage and liability. This package is built around a business whose core activity is road freight, where cargo cover and downtime need managing across the whole fleet rather than bolted onto one vehicle's policy. We arrange that cargo cover on an accidental damage basis, and use defined events, the narrower basis, only for household removals and livestock cartage.
Why buy motor, cargo cover and downtime as one package instead of separately?
Short answer: Buying motor, cargo cover and downtime apart usually means different insurers at different times, with nobody checking that the gaps between the three line up. Consolidated Insurance Brokers places them as one package, with one insurer's claims process, so a cargo claim, a motor claim and a downtime claim on the same incident are handled together.
Full answer: Assembled piecemeal, the three covers often carry different definitions of the same event and different notification deadlines. Bundled properly, an accepted motor claim is what triggers the downtime benefit, and the insurer paying for vehicle damage is the one assessing the cargo claim from the same accident.
Does the package cover livestock or refrigerated and temperature-controlled freight?
Short answer: It depends on which transport package wording you are on and, separately, whether the freight might be better placed on a standalone marine cargo or marine carriers policy. Of the two wordings Consolidated Insurance Brokers places, one covers livestock and chilled freight inside the package's cargo section on its broader cover option. The other excludes both unless they are agreed with the insurer and shown on your schedule.
Full answer: This is an expensive assumption to get wrong, because "goods in transit" sounds like it should cover everything on the truck, and for livestock or chilled freight it often does not unless the wording was written with that cargo type in mind. Where it is covered, it can come with genuinely useful extras, cover for the cost of mustering or recovering livestock that wanders off after an accident, for example.
How does downtime work for a freight business running more than one truck?
Short answer: Rather than one flat weekly figure, optional downtime is bought per vehicle, matched to what each truck actually earns the business. Consolidated Insurance Brokers sets it up that way so that if more than one vehicle is off the road after a separate accepted damage claim, each one can pay its own benefit. Our Truck Insurance page covers the solo owner-driver version.
Full answer: A single owner-driver sizes downtime to one set of fixed costs. A multi-vehicle business has a cumulative version of the same problem: two accepted damage claims on two trucks in the same month means two gaps in earnings at once, not one.
What happens if I regularly tow more than one non-owned trailer at a time?
Short answer: It depends on how the package handles non-owned trailers. On the wordings Consolidated Insurance Brokers places, the cap is one figure for everything you have in tow at the time rather than one for each trailer. One of those wordings only covers a single non-owned trailer as standard, so a second one needs the insurer's agreement first. Our Truck Insurance page covers the single-trailer basics.
Full answer: Three non-owned trailers hooked up or in your yard at once do not multiply the cap: all three draw from the same pool, so a bad day involving more than one can exhaust the limit faster than the number on the page suggests.
How does chain of responsibility affect my transport insurance?
Short answer: Chain of responsibility affects your transport insurance because underwriters increasingly ask for evidence of safety systems and compliance before they bind cover. Consolidated Insurance Brokers raises it when placing your transport package. Chain of responsibility is the legal principle that everyone with influence over how a load moves, not just the driver, can carry a share of legal responsibility if something goes wrong.
Full answer: The parties who can share that responsibility include the operator, the person who loaded the vehicle and the business that engaged the transport, across fatigue, loading, speed and vehicle standards. Amendments to the Heavy Vehicle National Law commenced on 1 August 2026, moving the framework further towards outcome-based safety duties rather than a fixed checklist.
This is not legal advice, and every business's obligations depend on its own circumstances, but an operator who can show real safety and compliance practices is becoming an easier risk to place, and one with nothing to show is becoming a harder one, independent of their claims history. The next question covers whether anything actually insures that exposure.
Does anything actually insure a chain of responsibility breach?
Short answer: Not the liability section of a transport package. Consolidated Insurance Brokers sources the cover built for that exposure, a management liability policy with statutory liability cover, for transport operators through specialist underwriting agencies. Public and products liability pays compensation to people you injure or whose property you damage, and it excludes fines and penalties outright, which is exactly the territory a chain of responsibility action lands in.
Full answer: When a chain of responsibility investigation or prosecution starts, the costs arrive on two fronts at once: legal costs defending directors and managers personally, and the cost of the business defending itself. A general transport package answers neither, by design.
What does is a management liability policy whose statutory liability section is built for exactly this territory, and it covers the business entity and the individuals in it under the same policy: the legal costs of responding to an investigation, an inquiry or a coronial inquest, urgent legal costs in the first days after a serious workplace incident, defence of a prosecution, and reimbursement of a penalty where the law allows that penalty to be insured, never where the breach was reckless or intentional.
We have access to two specialist underwriting agencies that write this cover for the transport industry specifically. Expect the proposal to ask harder questions than a motor quote ever will: driver background checks, fatigue management, drug and alcohol testing, vehicle tracking, loading systems, training records. That is not box-ticking. Having genuine compliance systems in place is a requirement of the cover itself, so the folder of procedures you keep for the regulator is the same folder that gets this policy placed.
If chain of responsibility is a live exposure for your business, several trucks, tight freight chains, other people loading your vehicles, it belongs in the package conversation from the start, not as an afterthought. Management Liability Insurance explains the broader product; ask us about it for your transport business when we build your package.
Is my whole package, motor, cargo and downtime together, exposed to an underinsurance penalty?
Short answer: Not necessarily as one answer for the whole package. Consolidated Insurance Brokers checks which specific product each part of your risk sits on, because that decides whether an averaging or underinsurance penalty applies, and it can genuinely vary within your own package. Our Truck Insurance page answers it for a single vehicle.
Full answer: Your fleet's motor cover might carry an averaging penalty on one product and be exempt from it on another, even within the same insurer's range, and your cargo and downtime sections have their own separate rules again. Assuming one answer covers the whole package is how an operator ends up under-protected on one section. Which rule applies to which part is what placement decides.
Is lorry insurance different from truck insurance or prime mover insurance?
Short answer: No, a lorry is simply another name for a large truck. In Australia the vehicles people usually mean by it, prime movers and heavy rigid trucks with a carrying capacity over 10 tonnes, are mostly insured under a transport operators package rather than a standalone truck policy, and that package is how Consolidated Insurance Brokers places them inside a freight operation.
Full answer: The name changes; the cover question does not. What matters is how the vehicle earns its living: what it carries, under what contracts, and what it costs the business off the road. For a single lighter vehicle, Truck Insurance is usually the right fit; once it is a prime mover or a heavy rigid over 10 tonnes inside a freight operation, this package is how we place it, because the cargo and downtime questions arrive with the vehicle.