You own a commercial building. Do you know what it would cost to rebuild it today?
Not the market value. Not what you paid for it. The cost of demolishing it, clearing the site, getting the approvals and putting it back up at today's construction prices.
Your premium is just the output. Claims are won or lost on the inputs: the sum insured, the wording, and what you disclosed.
Not quite your situation? If you own several properties, see Commercial property owners.
In our experience, most building owners can quote their premium to the dollar and their real rebuild cost not even to the nearest million. That is not carelessness. It is what happens when every ad, every renewal letter and every comparison site talks about one number, the price, and nobody talks about the number that actually decides whether you are protected. This page is about the numbers nobody rings you about, and what a broker who owns them for you actually does all year.
Why does every building insurance conversation start with the premium?
Quick answerBecause premium is the only number the insurance industry advertises. Years of direct-insurer marketing have trained building owners to treat insurance as a price to be beaten rather than a promise to be tested, so the typical review only ever happens after a premium spike, and only to find a cheaper number. The premium is the output. The sum insured, the wording and what has been disclosed are the inputs, and they are where claims are won and lost.
Here is the cycle we see over and over. A building owner gets a renewal with a sharp increase. They ring around for a better price. A broker somewhere obliges with an apples-for-apples quote, same sum insured, same assumptions, nobody checking whether any of it was right to begin with. The premium comes down a little, the owner feels better, and the actual risk has not moved a millimetre. If the sum insured was wrong last year, it is still wrong, just slightly cheaper.
Then one day the number gets tested. In our experience, commercial buildings are commonly 40 to 50 per cent under-insured after 7 to 10 years without a revaluation, and the wider data says the drift is normal, not rare: building materials cost around 30 per cent more than they did three years ago (Insurance Council of Australia), and when quantity surveyors actually measure buildings, MCG Quantity Surveyors' review of more than 2,000 of its own valuations found them underinsured by an average of 24 per cent, rising to 31 per cent for industrial property.
We will be honest about the hard part. When our desktop valuation lands and it shows a real gap, it does not feel like good news. It feels like a premium increase with your name on it, delivered by the new broker who went looking for it. Some owners get angry at the messenger, and we understand why. But the gap was there before we measured it, quietly waiting for a claim to expose it on the worst day possible. Finding it while everything is fine is the cheapest that news will ever be, and closing it is done at a pace you can manage, with options at every step, never a take-it-or-leave-it. That is the difference between a broker who wins you on price and a broker who owns your number.
What are the risks a commercial building owner actually carries?
Quick answerFive covers do most of the work for a building owner: damage to the building itself, loss of rent while it cannot be tenanted, your legal liability as the property owner, breakdown of the machinery that runs the building, and glass. Around them sit the quieter risks that decide claims: a sum insured nobody re-tested, a roof nobody looked at, and a disclosure nobody updated.
Damage to the building. Fire, storm, impact, water. The cover is only as good as the sum insured behind it: insure below about 80 per cent of the true rebuild cost and a co-insurance clause can scale a partial claim down, and on a total loss every dollar between your sum insured and the real rebuild cost is yours. The full mechanics are in The Co-Insurance Clause: What Every Building Owner Must Know, and the fix is on Desktop Building Replacement Valuation.
Loss of rent. If the building cannot be tenanted after an insured event, the rent stops but the loan repayments do not. This cover has two dials, how much it pays and for how long, and both have to be set for a worst-case rebuild, not a hopeful one. Our default in practice is an 18 month indemnity period, we recommend 24 wherever we can, and 12 is a floor we only place on a client's express instruction. Rebuilds run long: demolition, approvals, consultants, builders' lead times.
Property owners liability. The one owners never think about until it is too late. If something about your building injures someone or damages a neighbouring property, a collapsing wall, a failure that spreads next door, the legal liability can be yours personally as the owner. It is a separate cover from your tenant's public liability, and the two do not substitute for each other. See Property Owners Liability.
Equipment breakdown and glass. The lifts, air conditioning and switchboards that make a building tenantable, and the glass that a landlord is usually responsible for under the lease. Small covers, cheap to include, and exactly the sort of thing an apples-for-apples quote quietly drops.
The roof. The part of a commercial building we see argued about most at claim time. Insurers increasingly review dated aerial imagery before paying storm claims, looking for rust, ponding and patch repairs that suggest the damage was gradual rather than sudden. We look first: more than 1,200 roof condition checks a year across our clients. See Roof Condition Monitoring.
Disclosure. The quietest risk of all. EPS sandwich panel in the walls, an asbestos roof, a tenant who changed what they do, a renovation the insurer never heard about. If the insurer would not have taken the risk had it known, a claim can fail entirely, and no premium, high or low, fixes that. Telling us is enough; making sure the insurer knows, and the policy still fits, is our job.
Queensland-specific. In the north, cyclone: if your building's sum insured is under $5 million assessed across all locations on one policy, you may benefit from reduced cyclone premiums through the federal Cyclone Reinsurance Pool; insurers subscribed to the pool apply the reduction automatically in their pricing. Everywhere, flood: usually a named peril with its own sub-limit and excess, and worth confirming rather than assuming, whichever way you want the answer to go.
What actually happens when we look after your building?
Quick answerEvery commercial building client gets the same standing service, every year: a registered valuer's desktop assessment commissioned at no cost to you, an aerial roof condition check, a genuine remarketing of your cover across a panel of up to nine insurers, and a renewal conversation that asks specific questions instead of "has anything changed?"
- Your building gets measured. A registered valuer's desktop assessment, commissioned at no cost to you, for our purposes as your broker, to inform the advice we give you. Your sum insured becomes a valuer's figure, not a guess plus indexation. On several of the wordings we place, insuring at the full figure in a current valuation from an approved valuer also switches the underinsurance penalty clause off your policy entirely; how that works is on Desktop Building Replacement Valuation.
- Your roof gets looked at. Aerial imagery at quote and at every renewal, so a fixable maintenance issue never gets the chance to become an insurer's argument.
- Your cover gets re-tested on the market. We remarket your cover every year on a platform where up to nine insurers write the same business pack wording, so your renewal is a decision backed by comparison, not a rollover with a bigger number.
- Your building gets the specific questions. Who is your tenant now? What are they paying, excluding GST? Any renovations or improvements in the last twelve months? Any change in what the building is used for? These are the questions that surface risks while they are still fixable.
- Your number has a floor under it. We will not place a commercial building below 60 per cent of our own desktop valuation's rebuild figure. If you disagree with our number, the answer is not a smaller number and crossed fingers, it is your own formal valuation, which then sets the basis instead. To be clear, 60 per cent is a floor, not full protection; the co-insurance clause can still reduce a partial claim below about 80 per cent. The goal is always the full, properly measured figure, reached at a pace you can afford.
Which kind of building owner are you?
Quick answerEvery building owner needs the fundamentals above. What changes with your situation is the structure around them, and structure is where the expensive mistakes hide.
- You lease the building to tenants. Your rent is an income stream, your lease decides who insures what, and if you hold more than one property, a single underinsured claim can ripple into loan covenants across the lot. Start at For Commercial Property Owners and Commercial Landlords Insurance.
- You run your own business from your building. You carry two risks that fail together: the building and the livelihood inside it, often held in two different entities, which is exactly where cover breaks. Start at For Business Owner-Occupiers.
- You own a lot in a strata scheme. The body corporate insures the common property; what you own inside your lot still needs its own cover, and the gap between the two catches people. Start at Commercial Strata Insurance.
- You are actually the tenant, checking on your landlord's cover. Smart move, and yes, it matters to you. Start at For Business Owner Tenants.
Here is the smallest useful thing you can send us, and it is smaller than most people expect. Send the page of your schedule that lists what is insured and for how much. You do not need to send us the price to start. From that page alone we can usually tell which product you are on and which insurer stands behind it, and from there we can pull the actual wording and read what it would and would not pay, before we talk about a number. Send the price as well if you would rather, and we will look at both. That question, what your policy would actually do, is the one most owners have never had answered. If you are in good shape, we will say so.
From clients in your position
We were fortunate enough to find Consolidated Insurance Brokers for our manufacturing factory earlier this year after our wonderful Broker of many many years retired. We had a significant level of service and communication from our previous Broker and we never thought we would be able to find another Broker who could do the same - until we found Tori Gordon from Consolidated Insurance Brokers! Tori is knowledgeable, friendly, highly professional and she has exceptional communication skills. She knows her craft, sideways and backwards! She took the time to personally custom our insurance needs by finding out everything about our company to ensure our coverage is adequate and thorough. Always happy to answer any questions, multiple times in one day! We are so very lucky to have found Tori and Consolidated Insurance Brokers... and recommend them highly!
I would very much like to thank Debbie Blanco for all her help in sorting out insurance to cover our commercial building on the Sunshine Coast. I had a lot of questions and she was very quick to respond and easy to talk to, and was able to give me all the answers that I needed. I will be using her services again for other insurances in the future. Cheers, Ken.
Aimee Spencer was an absolute rock star! She worked hard to get us insurance on our commercial property and helped us jump through hurdle after hurdle, due to the complexity of the request. Aimee was always super friendly & professional through the whole process, doing what she said she would do, persevering when things got tough, and came through when no-one else could. Amazing work Aimee! Can't recommend you enough!
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For Commercial Building Owners: your questions answered
My premium just jumped. Should I shop around for a cheaper quote?
Do I have to tell my insurer about a new tenant or a renovation?
Does my tenant's insurance cover my building?
What insurance does a commercial building owner actually need?
Is flood or cyclone covered?
Related cover and reading
The information on this page is general in nature and does not take into account your objectives, financial situation or needs. Before acting on it, consider whether it is appropriate for your circumstances. Where the information relates to a particular insurance product, consider the relevant Product Disclosure Statement before making a decision.
Last reviewed: 19/07/2026
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