What can I say Tori Gordon went way beyond if only every company worked the same way highly recommended thanks again
Tori Gordon
Account Manager, Consolidated Insurance Brokers
Commercial Property and Business Insurance Specialist
Call Tori’s office: 07 3292 1100
Based at our Brisbane office.
Tori Gordon is an Account Manager at Consolidated Insurance Brokers in New Farm, working mainly with commercial property owners and small to medium businesses.
She came into insurance in 2018 and joined Consolidated Insurance Brokers in 2024.
Tori would rather talk to a client than process a renewal. She prefers to pick up the phone, explain the cover in plain language and work through the options, instead of rolling last year forward because that is what was there last year.
Most of her attention goes to three things: whether a building sum insured is realistic, where underinsurance may be building up unnoticed, and how a business's liability exposures change as the business itself changes.
What a Building Sum Insured Has to Cover
Commercial property is the area Tori knows best, and the question she comes back to most often is how the building sum insured was arrived at in the first place.
Market value, a bank valuation and the purchase price each answer a different question. The figure that matters when a building is damaged is what it would cost to reinstate it, and that can take in demolition and debris removal, professional fees, and rebuilding at what construction costs today rather than what it cost when the policy was first written.
Her aim is to have that conversation while there is still time to change the number, rather than after a claim has tested it.
Loss of Rent and the Income Behind a Building
Tori also raises loss of rent with commercial property owners, because the damage to a building and the financial impact of that damage do not end at the same time.
A tenant who cannot occupy the premises stops paying rent long before the repairs are finished, while the owner keeps the same commitments they had before. Whether that gap is insured, and for how long, is worth deciding deliberately rather than discovering during a claim.
Where the Policy and the Business Stop Matching
Businesses change faster than their insurance does, and Tori spends time on the places where the two quietly come apart.
The most common one is how the business activities were described to the insurer. A business that has added a service, started bringing in goods from overseas or begun using subcontractors is no longer doing only what its policy says it does, and that difference can matter at claim time.
Importing is one she watches particularly closely, because a business that brings in goods it did not make can still end up carrying product liability for them.
She also finds property owners liability and business liability treated as the same cover doing the same job. They are not, and an owner who trades from their own building has both exposures rather than one.
Experience & Qualifications
- In the insurance industry since 2018
- Account Manager at Consolidated Insurance Brokers, New Farm
- With Consolidated Insurance Brokers since 2024
- Commercial property and building insurance
- Business insurance for small and medium businesses
- Building sums insured, reinstatement values and underinsurance
- Loss of rent for commercial property owners
- Property owners liability and business liability
- Business activity descriptions and disclosure to insurers
- Subcontractor and trade liability exposures
The information on this page is general in nature and does not take into account your objectives, financial situation or needs. Before acting on it, consider whether it is appropriate for your circumstances. Where the information relates to a particular insurance product, consider the relevant Product Disclosure Statement before making a decision.
Connect with Tori
40 Google reviews naming Tori
Averaging 5.0 stars, shown as written, newest first.
I have just renewed my property insurance with Tori Gordon. After a short phone call to give her the details, i received a very competitive quote which i have now purchased.
Tori Gordon worked fast to get us the best price and coverage in a speedy manner. Will definitely work with Tori in the future.
Have used this broker for the first time and was very pleased with the service provided by Tori. She was professional, knowledgeable and most importantly very responsive. Definitely will give her the opportunity to provide a quote for our other properties in the future! Thank you, Kylie :)
We were fortunate enough to find Consolidated Insurance Brokers for our manufacturing factory earlier this year after our wonderful Broker of many many years retired. We had a significant level of service and communication from our previous Broker and we never thought we would be able to find another Broker who could do the same - until we found Tori Gordon from Consolidated Insurance Brokers! Tori is knowledgeable, friendly, highly professional and she has exceptional communication skills. She knows her craft, sideways and backwards! She took the time to personally custom our insurance needs by finding out everything about our company to ensure our coverage is adequate and thorough. Always happy to answer any questions, multiple times in one day! We are so very lucky to have found Tori and Consolidated Insurance Brokers... and recommend them highly!
We had to renew commercial insurances for two factories here in Melbourne. The day before the expiry, our broker told us that the premiums would be 37 % dearer than last year. He could not explain why the usurious increase particularly considering that we have a virgin claims history, low risks and safe tenants. We then contacted Tori at CIB in Brisbane and she was able to source much more competitive premiums. Needless to say we couldn't pay the Invoice fast enough. But it wasn't just the lower premium. The service was fast end efficient and Tori didn't just work there, she wanted the commission. We liked that and reckon that they'll also get our other factory insurances.
Every claim and every premium is different - outcomes depend on your policy, sum insured and circumstances.
Talk to Tori about your cover
One call, no jargon, no obligation - New Farm, Brisbane.
Call now, most enquiries are settled in one conversation - or leave your details and we'll ring within 90 minutes on a new enquiry (8am–6pm Mon–Fri).