Thank you Tracey for helping me get a very good new quote for my commercial building, you are very helpful and easy to communicate with, appreciate you go all out to help me with the best. I will surely recommend you to my friends and family 🫰
Tracey Friedland
Account Manager, Consolidated Insurance Brokers
Professional Indemnity and Financial Lines Specialist
Call Tracey’s office: 07 3292 1100
Based at our Brisbane office.
Tracey Friedland is an Account Manager at Consolidated Insurance Brokers in New Farm, Brisbane. She works with businesses on professional indemnity and financial lines insurance, liability cover, and insurance for commercial property owners. She helps clients arrange and review insurance that reflects their business activities, assets and changing risk.
Tracey has been in insurance since 2006. Her career began in an administrative role at a previous brokerage, and she worked her way into client-facing and senior positions before spending more than a decade at another brokerage, including Account Executive and Senior Account Executive roles, and then joining Consolidated Insurance Brokers.
That progression has given her years of experience looking after clients, reviewing risk and building long-term professional relationships across the commercial insurance market.
Her areas of experience include professional indemnity insurance, financial lines insurance, liability insurance, insurance for commercial property owners, and policy and coverage reviews.
Professional Indemnity and Financial Lines
Professional indemnity is a particular area of interest for Tracey, especially for businesses whose advice, knowledge or professional services form an important part of what they provide to clients.
Her focus is not simply on arranging a policy. She wants clients to understand what their insurance is designed to cover, the limits and exclusions that apply, and why the policy should be reviewed when the business changes.
Tracey believes those conversations are most useful before something goes wrong, while there is still time to ask questions, clarify assumptions and review the arrangements in place.
How Tracey Works With Clients
Service and relationships sit at the centre of the way Tracey works. She enjoys networking, meeting people and learning how different businesses operate, and she brings the same curiosity to conversations with her own clients.
She takes the time to understand the business rather than treating insurance as a one-size-fits-all transaction. Whether she is arranging cover, reviewing an existing program or helping a client work through an issue, her aim is to communicate clearly and stay involved.
Her advice to clients is simple: do not wait until something goes wrong to find out what the policy says.
What Tracey Wants Clients to Understand
One of the strongest lessons Tracey has taken from her insurance career is that policy wording, limits and exclusions can materially affect how useful a policy is when it is needed.
Businesses also change. New services, new activities, or a change in the way a business operates can mean the insurance program needs another look. Tracey encourages clients to ask questions early and to review their cover as the business evolves.
Experience & Qualifications
- In the insurance industry since 2006
- Account Manager, Consolidated Insurance Brokers, New Farm, Brisbane, since 2023
- Professional indemnity insurance
- Financial lines insurance
- Liability insurance
- Commercial property owners insurance
- Commercial insurance
- Policy and coverage reviews
- Renewal reviews and changing business risks
- Client relationship management, risk assessment and account management
- More than a decade at a previous brokerage, including Account Executive and Senior Account Executive roles
Information current as at 06/09/2026
The information on this page is general in nature and does not take into account your objectives, financial situation or needs. Before acting on it, consider whether it is appropriate for your circumstances. Where the information relates to a particular insurance product, consider the relevant Product Disclosure Statement before making a decision.
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65 Google reviews naming Tracey
Averaging 5.0 stars, shown as written, newest first.
Tracey helped me sort out professional indemnity and public liability insurance for my new business - she was super helpful throughout the process helping me navigate for the first time.
For a number of years, I have had our considerable insurance requirements attended to by the efficient and professional Tracey Friedland from Consolidated Insurance Brokers. Always a pleasure to deal with and am happy to recommend to other businesses. KP
I would highly recommend Tracey at Consolidated Insurance Brokers. Tracey has been incredibly helpful, professional and supportive throughout the entire process. Her communication, knowledge and willingness to assist have been outstanding, and she has always taken the time to ensure everything was clearly explained. It has been a pleasure dealing with Tracey, and I truly appreciate the excellent service and assistance she has provided. If you are looking for someone who is reliable, knowledgeable and genuinely cares about providing great service, I would highly recommend Tracey and Consolidated Insurance Brokers. Thank you, Tracey, for all your help and fantastic service!
I had a great experience with Consolidated Insurance Brokers. Tracey Friedland was incredibly helpful throughout the entire process, making insurance straightforward and stress-free. She took the time to explain everything clearly, found us great value, and was always proactive with her follow-up to make sure everything was taken care of. I recommend Tracey and the team at CIB to anyone looking for reliable insurance advice. Thank you, Tracey, for all your help!
Tracey above and beyond for her clients, I wouldn’t go anywhere else!
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Every claim and every premium is different - outcomes depend on your policy, sum insured and circumstances.
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One call, no jargon, no obligation - New Farm, Brisbane.
Call now, most enquiries are settled in one conversation - or leave your details and we'll ring within 90 minutes on a new enquiry (8am–6pm Mon–Fri).