Tracey Friedland
Account Manager, Consolidated Insurance Brokers
When your livelihood depends on your expertise, talk to Tracey. She makes professional indemnity clear and helps you choose cover for the advice and services you provide.
Tracey Friedland is an Account Manager at Consolidated Insurance Brokers in New Farm, Brisbane. She works with businesses on professional indemnity and financial lines insurance, liability cover, and insurance for commercial property owners. She helps clients arrange and review insurance that reflects their business activities, assets and changing risk.
Tracey has been in insurance since 2006. Her career began in an administrative role at a previous brokerage, and she worked her way into client-facing and senior positions before spending more than a decade at another brokerage, including Account Executive and Senior Account Executive roles, and then joining Consolidated Insurance Brokers.
That progression has given her years of experience looking after clients, reviewing risk and building long-term professional relationships across the commercial insurance market.
Her areas of experience include professional indemnity insurance, financial lines insurance, liability insurance, insurance for commercial property owners, and policy and coverage reviews.
Professional Indemnity and Financial Lines
Professional indemnity is a particular area of interest for Tracey, especially for businesses whose advice, knowledge or professional services form an important part of what they provide to clients.
Her focus is not simply on arranging a policy. She wants clients to understand what their insurance is designed to cover, the limits and exclusions that apply, and why the policy should be reviewed when the business changes.
Tracey believes those conversations are most useful before something goes wrong, while there is still time to ask questions, clarify assumptions and review the arrangements in place.
How Tracey Works With Clients
Service and relationships sit at the centre of the way Tracey works. She enjoys networking, meeting people and learning how different businesses operate, and she brings the same curiosity to conversations with her own clients.
She takes the time to understand the business rather than treating insurance as a one-size-fits-all transaction. Whether she is arranging cover, reviewing an existing program or helping a client work through an issue, her aim is to communicate clearly and stay involved.
Her advice to clients is simple: do not wait until something goes wrong to find out what the policy says.
What Tracey Wants Clients to Understand
One of the strongest lessons Tracey has taken from her insurance career is that policy wording, limits and exclusions can materially affect how useful a policy is when it is needed.
Businesses also change. New services, new activities, or a change in the way a business operates can mean the insurance program needs another look. Tracey encourages clients to ask questions early and to review their cover as the business evolves.
Experience & Qualifications
- In the insurance industry since 2006
- Account Manager, Consolidated Insurance Brokers, New Farm, Brisbane, since 2023
- Professional indemnity insurance
- Financial lines insurance
- Liability insurance
- Commercial property owners insurance
- Commercial insurance
- Policy and coverage reviews
- Renewal reviews and changing business risks
- Client relationship management, risk assessment and account management
- More than a decade at a previous brokerage, including Account Executive and Senior Account Executive roles
What Tracey’s clients wrote
Shown as written, newest first.
I can't speak highly enough of Tracey at Consolidated Insurance Brokers! From start to finish, she was an absolute pleasure to deal with. Not only did she go above and beyond to help us secure the right insurance coverage for our needs, but she made the entire process incredibly easy and enjoyable. Her knowledge, professionalism and attention to detail were exceptional, but what really sets Tracey apart is her personality. She's genuinely friendly, bubbly, approachable and an absolute breath of fresh air to deal with. It's rare to come across someone who is not only fantastic at what they do but also makes you feel so comfortable and well looked after throughout the process. You can tell Tracey genuinely cares about her clients and takes pride in making sure they're properly covered. If you're looking for an insurance broker who knows their stuff, goes the extra mile and is an absolute delight to deal with, Tracey is your person! Couldn't recommend her or Consolidated Insurance Brokers more highly. Thanks again, Tracey – you're an absolute superstar!
Tracey was very good to deal with, very simple explained everything and got me through the whole process for my business highly recommend
I have been working with Tracey for my PI Insurance for many years now, and can highly recommend working with her. She is always professional, very knowledgable and helpful. It is always a pleasure working with Tracey.
My god, I was blessed to have been connected with Tracey through an employer of mine today. I’m really new to insurance or having anything insured, I was uncertain and nervous about the questions. Tracey’s domineer immediately insured my comfort from the get go. She guided me through the steps with amazing hospitality, patience and clear communication which made this experience easier than ever. It didn’t take long and it was a very smooth and entertaining experience to say the least. To be honest it felt like organising this through a trusted friend I have known for years. She not only made sure she was looking after my best interests with the caring questions she asked, but my safety and well being for others also. I’m very happy and I in fact feel lucky to have done my insurance with Tracey. I will never operate or refer anyone, anywhere else. Thank you Tracey :)
Every claim and every premium is different - outcomes depend on your policy, sum insured and circumstances.
Articles written by Tracey
Talk to Tracey about your cover
Ring our New Farm office on 07 3292 1100 and ask for Tracey.