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Google reviews of Consolidated Insurance Brokers

5.01,475 Google reviews

Excellence Awardee - Large Brokerage of the Year, Insurance Business Australia Awards 2026Named in Insurance Business Australia's Top Brokerages list in 2022 and 2023
Insurance Business Australia Awards 2026 and Top Brokerages 2023

Consolidated Insurance Brokers holds 1,475 Google reviews, including reviews carried over from offices we have since merged; our two live profiles show 1,114 in Brisbane and 357 in Bundaberg.

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Tori was able to help with all my questions, was patient and understanding, and also was able to achieve a better option than my previous broker that I had been doing business with for many years even though I gave them the chance to do better which they failed miserably . I would recommend Tori for her professionalism and her easy going nature and ease of communication.

carlo · · Brisbane (New Farm)Broker: Tori Gordon
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Page 4 of 62 - newest reviews are on page 1.

Averaging 5.0 stars, the most recent dated 11/10/2026. 241 reviews in the last 12 months.

Every review from our Google Business Profiles, shown as written - surnames shortened once a team member departs - synced 11/10/2026 - verify at the source: Brisbane profile · Bundaberg profile. Also includes reviews left on two earlier Brisbane listings, now merged into New Farm. Reviews left on our former Emerald office listing now show on our Bundaberg profile. Every claim and every premium is different - outcomes depend on your policy, sum insured and circumstances.

Tracey was fantastic to work with. She was knowledgeable, responsive, friendly, and always happy to answer my many questions throughout the process. As a startup founder looking for insurance for an online platform, I appreciated how clearly she explained everything and made what could have been a complicated process feel straightforward. I received other quotes that took longer to arrange and involved multiple insurers, making them difficult to compare. Tracey was able to provide a comprehensive and competitive solution bundled through a single provider at a competitive price, which made the decision easy. I would highly recommend Tracey and Consolidated Insurance Brokers to anyone looking for professional and personalised service.

Samantha · · Brisbane (New Farm)Broker: Tracey Friedland

Tracey was great to deal will - super helpful and responsive - and was able to get me a much better price on my business insurance. Thanks again!

Sacha Perram · · Brisbane (New Farm)Broker: Tracey Friedland

Alison was a life-saver for us, staying after hours to make sure that we could get the building insurance coverage we urgently needed for a property purchase.

Mary Help of Christians Chapel Australia · · Brisbane (New Farm)

Debbie was personable, knowledgeable and responsive. Within a week we had home and contents insurance in place, along with the assurance that Debbie will be right beside us if we ever need to make a claim.

Nicole Macdonald · · Brisbane (New Farm)Broker: Debbie Blanco

I went with CIB insurance because the customer service was top-notch. Debbie was super helpful from start to finish and no question was too hard for Debbie. She even mentioned that she had been working in the business for 15 years which you can tell from her advice. Debbie provided alot of advice on what would be best for my business. I feel comfortable with the policy Debbie provided as she went into detail to get coverage for everything. Highly recommend CIB and Debbie.

Ross · · Brisbane (New Farm)Broker: Debbie Blanco

We have been using Consolidated insurance for many years. We use them for all our business and personal insurance. Having everything under the one roof with a reliable company saves us so much time, money and stress. The service is amazing, Gina, William and Karen are always there to help not matter the time of the day. I would highly recommend Consolidated Insurance Brokers. Thanks Sarah

Sarah Benson · · Brisbane (New Farm)Team: William Paull, Gina De Bonis and Karen Barton

Gina was professional, prompt and knowledgable in our NFP insurance matters. All handled online via emails and phone calls and it was easy and efficient. Thank you!

Sue-Lei Hunt-Mingay · · Brisbane (New Farm)Broker: Gina De Bonis

I received excellent service by Aimee Spencer. Nothing was too much trouble for her. Thank you Aimee!!

Karen Ellis · · Brisbane (New Farm)Broker: Aimee Spencer

Debbie is amazing, superstar !

Darko “CF” Dj · · Brisbane (New Farm)Broker: Debbie Blanco

I recently needed to get some insurance on a town house I’m buying, my normal insurer wasn’t able to help me, however recommended consolidation brokers, I walked into the office and was greeted to Deja, who walked me through the process and was able to provide 3 insurance quotes within 24 hours! I was very impressed with Deja’s knowledge, customer service and communication, both written and verbal. I highly recommend this business

Lindsay Stubbs · · BundabergBroker: Deja Coffey

Aimee has done a very thorough and prompt job on two complex insurance matters for me.

Jake Bugden · · Brisbane (New Farm)Broker: Aimee Spencer

Great service and Aimee Spencer has gone out of her way to assist. Highly recommended.

John Davis · · Brisbane (New Farm)Broker: Aimee Spencer

Deja was absolutely wonderful providing an excellent personal and professional service, I would absolutely recommend her for your insurance needs.

Rechelle Dodds · · BundabergBroker: Deja Coffey

Star rating only - no written review.

Trent Kimpton · · BundabergBroker: Saskia Van Oostveen

I was referred to Alison through a personal recommendation after we had been struggling to find direct insurance for our business refrigerated van within a very tight timeframe. From the beginning, Alison provided outstanding service and made the whole process feel easy and stress-free. She was always contactable, professional, and incredibly helpful throughout every step. We had urgent deadlines and even needed last minute changes very late in the day, and Alison still went above and beyond to make sure everything was completed on time. Her communication, responsiveness, and genuine care for her clients really stood out. We are very grateful for all her support and would highly recommend Alison to anyone needing insurance assistance.

Belinda M · · Brisbane (New Farm)

I had great dealings with Aimee Spencer. Great communication easy sign up and the best pricing!!

Bryce Coxall · · Brisbane (New Farm)Broker: Aimee Spencer

Tracey was fantastic to deal with - professional, friendly and made the whole insurance process simple and stress free. Great communication, quick responses and took the time to explain everything clearly. Highly recommend for anyone needing reliable insurance advice and support.

David Reeks · · Brisbane (New Farm)Broker: Tracey Friedland

We have Deja Coffey as our insurance broker, she is efficient, knowledgeable and friendly. Highly recommend her services. She found us affordable and suitable cover for our property in record time!

Jamie Chong · · BundabergBroker: Deja Coffey

Thanks for your assistance Dylan with car insurance inquiry you have been really helpful and professional.

Kristy Keogh · · Brisbane (New Farm)Broker: Dylan Buckley

I am so appreciative of the professional service offered by May who was able to assist me to find home and contents insurance that matched my needs. I will definitely be recommending CIB to family and friends.

Kerry Dearness · · Brisbane (New Farm)

Debbie was always happy to help with my questions and very prompt with her service.

Leah Ritchie · · Brisbane (New Farm)Broker: Debbie Blanco

Very efficient, friendly service

Theodore Early Childhood Centre · · Brisbane (New Farm)Broker: Gina De Bonis

Thanks Alison for helping us out with our home insurance!

Tim Elliott · · Brisbane (New Farm)

Gina was outstanding from the very first phone call. She explained everything clearly, made the process simple, and kept things moving with minimal back and forth. Really appreciated how easy she made it all feel. Highly recommend.

Paul D · · Brisbane (New Farm)Broker: Gina De Bonis

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