Google reviews of Consolidated Insurance Brokers

When it comes to insurance, I always end up feeling frustrated. Home insurance in particular gives me a real headache—what type do I need? Owner-occupied, investment, contents… should I have contents for both or just one? Technology makes it easy to click through everything on your phone, but when you actually need a real person to guide you, there’s no one there. I recently realised I was insured for the wrong things—or not covered at all. So I called Tracey Friedland, whom I’ve worked with for a long time for business insurance and renewals. I asked, a bit humbled, “Do you only help with business insurance, or can you help with personal insurance too?” Tracey’s warm and confident reply was, “Of course, we can help!” What a relief. Within half a day and just a couple of phone calls, she had everything sorted—building insurance, contents, landlord cover—accurate, complete, and finally done properly. All my concerns were gone. What else can I say about Tracey Friedland? An absolutely amazing lady.

Gina was fantastic in organising our home and contents insurance. I had to go back multiple times with changes, and she was always patient, responsive, and incredibly helpful. She made the whole process easy, and got us a great price too. Highly recommend!

Star rating only - no written review.

Gina De Bonis, it was a pleasure to work with you on my insurance policy. Even though I was referred to another broker through my agent located locally, it was your efficiency, customer care and commitment, that built the trust and got me choosing CIB over the other organisation even though the quotes were similar. And it was generous of you to say that every member of your team provided that high level of service, when I complimented your professionalism. You went above and beyond providing responses to the questions I asked, linking up the responses to helping me understand the pros and cons of choosing one option over the other, educating me and attempting to find the best deal for us. Thanks again and look forward to touching base early next year for my other insurance needs.

Clayton Rowling is an outstanding insurance broker. He took the time to understand my needs and explained all my options in a clear and straightforward way. He is very responsive, easy to talk to, and truly committed to finding the best coverage. I feel confident in the insurance choices I made with his guidance. Highly recommend Clayton for anyone looking for a reliable and professional broker.

Alison is a professional and responsible insurer. We appreciate her help to us.

I’ve had an excellent experience working with Daniel Roussounis at CIB. He’s incredibly responsive, clear in his explanations, and always takes the time to walk me through my options so I can make confident decisions about my cover. Daniel made the entire insurance process simple and stress-free, and it’s rare to find someone so genuine, knowledgeable, and easy to deal with. Highly recommend him to anyone looking for reliable, high-quality insurance support.

Clayton Rowlings did a wonderful job for me. He's very knowledgeable on everything about insurance. He's also an excellent communicator, being able to listen and understand my needs and then advise me accordingly. He got me a deal about 30% cheaper than the one I got from my existing stockbroker. This occasion of getting an insurance quote was the best experience I have ever had so far in my lifetime and I'm 67 years old!

I cannot recommend Aimee Spencer highly enough. She didn't just sell me a policy; she genuinely cared about understanding my specific coverage needs. Not only did Aimee take the time to genuinely understand my specific coverage needs, but she proactively ensured all necessary documentation was issued and delivered well ahead of my deadline. If you are looking for an insurance broker who is competent, caring, and truly operates with your best interest in mind, look no further.

I couldn't be happier with the professionalism and high service standards I've experienced since first contacting CIB back in March 2025 for an insurance quote. I have been assisted by Tracey E who is always at the end of the phone when I call or quick to respond on the off chance she's not available. Tracey is very friendly, patient, informative and knowledgable. She is authentic and from my initial contact (and further ones since) Tracey goes to the lengths necessary to answer all my questions by explaining and adding extra information, or providing examples in straightforward terms, and conducts any follow up very promptly and effectively. My insurance need wasn't for a common residential property, and staff at numerous other insurance companies I'd approached didn't know if they could arrange cover or couldn't. By the time I'd got CIBs contact info I was frustrated, skeptical and I didn't have confidence I was going to find an insurance product I was after. Straight away Tracey said she was pretty sure she could find an insurer who would be able to offer me insurance, as she was aware coverage in the past had been' obtained for similar properties and circimstances. Within a short time she was back in contact confirming it was possible. Subsequent quotes were reasonable and provided options, and the policy statement info was easy to understand. After many dead-ends with a lot of enquiries I'd made of other insurers, previously, and a lot of wasted time and dealing with other people nowhere near as interested to help or knowledgeable about available imsurers ... my contact and experience with Tracey and CIB was so easy, hassle free and re-assuring. I ended up with everything I needed and for a competitive premium. A couple of other employees of CIB who I've also spoken to, including Mark McGuire, have been just as helpful, interested and committed to providing great communication and assistance to me. It's evident the employment standards, training and management support or practices result in recruiting good people, who enjoy their job and are good at it. I couldn't be more satisfied and I believe I'm in good hands. I continue to receive fast, friendly, genuine assistance on the couple of occassions I've had further contact since taking out my policy. Thanks Tracey and to your colleagues, you display a passion and commitment to present the best side of the insurance industry, in the best interest and for benefit to your client. I hope many other people get to have the same positive experience as I have.

Our commercial broker Jade C at Consolidated Insurance brokers assistance was exemplary in securing our new cyber security policy. Jade delivers service with cheerfullness and professionalism. Highly recommended

Amazing service and great communication! We needed assistance to get our business insurance coverage sorted under short notice and Jade was able to deliver while keeping us informed through the whole process. Many thanks!

Alison N has been awesome in assessing my insurance requirements and sourcing cost effective policy options. She has kept me informed throughout the process - great communications and willingness to help. Thanks Alison.

Alison N at Consolidated Insurance Brokers was exactly what I needed. I received very clear advice and support from her regarding my insurance inquiries. I highly recommend taking the time to talk with Alison you won’t be disappointed. Thank You so much Alison for helping me purchase the appropriate insurance for my investment. Excellent Service and Professionalism. Regards Niki and hubby

Clayton Rowlings from CIB recently helped me out putting in place an insurance policy for a commercial property I purchased. Clayton was very quick to get back to, explained things clearly and the policy I settled on saved me $1000 compared to alternate quotes. Definitely recommend.

I was struggling to find insurance to cover my very first launch photoshoot for my new underwear brand and chatGTP gave me Consolidated Insurance Brokers details as 1 of 4 to call. I loved they were in Brisbane like me, and have amazing reviews, so I gave them a call and the lovely Tori answered. She went above and beyond to help me at the last minute to secure the insurance I needed. I'm so grateful and I'll be calling Tori for all my future insurance needs.

Professional work by Debbie Blanco Thank you

Aliso N. Your services and passion in helping randomly called clients like me make me proud of you, trust you, and experience your honourable communication and commitment. You may miss a business transaction at some point, but you will never miss the client's interest. Kind Regards Eddy Tauk

I was dealing with a broker that a friend recommend.. In short he's communication was piss poor so I googled another broker and received the polar opposite service from a very friendly lady called Debbie Blanco. Please call Debbie for your next quote. Thanks Debbie for your outstanding service. Alberto.

Tracey E

Tracey was brillant to work with. She took her time to understand our requirements, and delivered a fantastic outcome for our insurance needs.

Tracy is absolutley amazing. she get qoutetion for our trucks. rocommended

Jade is excellent - clear, concise and professional and very timely

Highly recommend Shona H. I was in a rush to find landlord/building insurance for our new investment property and she managed to get quotes and covered at 6pm Friday afternoon👍